how to restrict all the users so that they can not remove filter conditions by clicking on > symbol on header menu?

[Snow Guest]

Regarding filters

[sonali panda1]

Hi

Go to Incidents Resolved and click on edit button. You should see the Module Resolved. Remove the condition and add the fixed query as below.

[Snow Guest]

Thanks its working!!

but may i know how to achieve it if i want to do it for particular users only?

[sonali panda1]

You will need to follow the steps as mentioned in this document- https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/list-administration/task/t_SuppressFiltersScriptInclude.html If this has answered your question please mark helpful and answer. Thanks Sonali

[Snow Guest]

as we know script includes are only loaded/runs on request so where should call it after writing script include for denying filters?? 

lets take example i have written script include on Incident for denying filters for itil role so where should i call or mention script include so that itil role cant access filters.

[sonali panda1]

In the document I have shared, it has mentioned properly you have to give the table name as it is in script include. You don't have to call anywhere. Just do as it mentioned in document it should do the trick. Mark the answer or helpful if it has solved your issue.