How to Restrict attachment in Email client Template

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07-26-2024 01:11 AM
Hi All,
please let me know, how to restrict attachment in Email client Template ?
Thank you in advance
Swapna
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07-26-2024 01:50 AM
Hi @Community Alums Refer this https://www.servicenow.com/community/itsm-forum/how-to-disable-the-attachment-icon-in-the-email-client/m-p/817140

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07-26-2024 01:58 AM
Hi Sid,
The above link is for disable attachment icon but for my scenario, I need restrict attachments which is added in client email through email client Template.
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07-26-2024 02:02 AM

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07-26-2024 03:19 AM
Hello Sid,
My requirement is not about disable icon.
I need to remove attachment when user click email option. basically that attachment is showing from RITM record (example: RITM5889773). user asking they don't want attachment should visible in email .