How to Restrict attachment in Email client Template

[Community Alums]

Hi All,

please let me know, how to restrict attachment in Email client Template ?

Thank you in advance

Swapna

[Sid_Takali]

Hi @Community Alums Refer this https://www.servicenow.com/community/itsm-forum/how-to-disable-the-attachment-icon-in-the-email-client/m-p/817140 

[Community Alums]

Hi Sid,

The above link is for disable attachment icon but for my scenario, I need restrict attachments which is added in client email through email client Template. 

[Sid_Takali]

Hi @Community Alums https://www.servicenow.com/community/now-platform-forum/how-to-hide-attachment-icon-from-compose-email/m-p/2648521 

[Community Alums]

Hello Sid,

My requirement is not about disable icon.
I need to remove attachment when user click email option. basically that attachment is showing from RITM  record (example: RITM5889773). user asking they don't want attachment should visible in email .