How to restrict the list of users/users with specific role when using @mention?

Sujatha V M
Kilo Patron
Kilo Patron

‎06-18-2020 11:06 PM

Hi Team, 

When an ITIL member uses @mention function in "Worknotes" it should list only the members/users with ITIL role but currently its listing all the users on search. 

In below screenshot, Approver user doesn't have itil role and holds only approver_user role but still its displaying. 

find_real_file.png

 

Kindly help!

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
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abc2
Giga Contributor
In response to abc2

‎06-16-2022 12:59 AM

could you please suggest solution?

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Chander Bhusha1
Tera Guru

‎06-19-2020 01:46 AM

Hi Sujatha,

There is no way to restrict the no of users in the @mention based on roles.  There is already a HI kb article as mentioned by jaspal. 

We have had this requirement in past but not got any solution for that after doing some research.

You can raise Hi ticket for the support on this.

Mark helpful and correct if it helps.

Thanks,

CB

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sanmu
Tera Contributor

‎03-15-2021 11:41 PM

Hi, I need to restrict only endusers(Users without any roles) in @mention part of the form. Tried modifying the above query. Its not working. Is this achievable?

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