How to restrict the Record Producers in the Portal Search option

[jaisankar]

Hello All,

How to restrict the Record Producers to search in the Portal Page.

These Records producers are from Order Guide- the users are searching with the specific Record Producer names in the Portal Search option and submitting the form. Since it is an order guide and the request is not redirecting to queue as per the script.

So, please let me know how to restrict the list of Record Producers(Order Guide) in the Portal Search Option.

Thanks,

Prem

[Ruhi Jibhyenka1]

Hi,

You can achieve that by using user criteria.

Check out below links-

https://community.servicenow.com/community?id=community_question&sys_id=3ce90729db5cdbc01dcaf3231f96...

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/concept/use...

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy.

Thanks,

Ruhi.

[jaisankar]

Hi Ruhi,

Is there any other way to accomplish this activity?

Regards,

Prem

[vinothkumar]

Hello Jaisankar,

In Madrid release, they have given a new field, hide on Service portal. You can try by setting it to true

[jaisankar]

Hi Vinothkumar,

Thanks for the update!

I have made the option Hide on Service Portal as True. Still i'm able to search the record producers on Portal Page. But, if i click on the record producer it is saying "This item is not found or currently not available".

Is there any way to hide from the search list as well. I tried the below No Search option as well. But it is not working.

Regards,

Prem