Hi,I want to Inactive all the users who is having the ITIL Role. i want to fulfill this requirement by using the Background script in Servicenow.Kindly help me out with the script. Thanks,
I'm not sure if this is possible, but I'm trying to dotwalk within a Notification to include a field from another table. The table in which the notification resides is the Demand [dmn_demand] table. The field which I'm trying to include in the notifi...
Hello All, I am facing a weird issue. All of a sudden, All my inactive users are getting ITIL License tagged and this keeps growing. I sought support from ServiceNow, but while I waiting for them, i thought I could get your attention. I was work...
In the narrative Narrative Document - IT Workflows ITSM Standard SKU - Consolidate IT Services (Outcome) SanDiego https://servicenow.highspot.com/items/62414c613febd5c32678c2b5?lfrm=reli#5 I'm supposed to see the Open Dependency View Button in the Ag...
Hi Team,I am working on slack integration.I am creating a slack channel using create slack channel action in flow designer.I did not find any action to lookup the slack channel created in different flow. How do I lookup any slack channel in a flow ?T...
Hi all, I'm struggling with a flow that I'm working on. The end goal is to automate lease upgrade ticket creation based on the Scheduled Retirement date of Computer assets. My flow looks up computers on the Assets table with a Scheduled Retirement da...
Hi, I have a requirement to send approval request to slack once they approved it should update in SNOW automatically can you help me step by step Thanks,Raja
MRVS variables are not populating in RITM description field But normal variables are populating var wn = ''; var varown = new GlideRecord('sc_item_option_mtom'); varown.addQuery('request_item', current.sys_id.toString()); //varown.applyEncodedQuery(...
Hi everyone!I would like to ask your assistance, I have this requirement when a new user is added to the sys_users table I need them automatically added to the PM submitter group. I created a business rule but it is not automatically adding new user...
Hi,I need to stop processing the business rule when an update is done to the back-end record through workflow.When a request(RITM) is submitted to update a record value from the record producer the workflow is triggered to updated the record on the b...
Hi Team,I have one catalog item in which One select box variable with 4 choice value so I have to send only approval notification for 2 choice value.A- Gen access 20.04B- gen access 20.04C- advance access 20.04D- advance access 20.04 When user sele...
I am using flow designer in the catalog item. So how to achieve thisI access the REQ created by the 'ServiceNow Problem Management' catalog item after it was cancelled by the requestor through the Service Portal, - the TASK is not created.- the RITM ...
1. I have added widget-ticket-attachments for end users to add attachments.2. End user (snc_internal user) not able to add/read attachments. 3. Added read/write ACLS in sys_attachment table and its not working. Could you please help
I need solution where if tickets are not assigned more than 2 weeks system should auto assign ticket to manager of assignment group.I tried it with flow designer, but I am not able to update multiple records. I am only able to update first record of ...
I am looking for a script which works for a condition where I have a workflow approval task for a field's user.If the field is referring to a table and the field is sending approval to the selected user.Now if the user is inactive the approval reques...
