I have a Content Item that has a user criteria added to the 'Available' tab. I have added a user criteria to the 'Not Available' tab. To test the updates, I impersonated a user that meets the user criterial in both of 'Available' and 'Not Available...
Hi All, Need assistance on writing a backend script to update user records (a custom field) based on another custom field for 1000 records. Kindly suggest how to achieve this requirement. Thanks Kapil
Hello, We have a business case, where we have a Service Offering with multiple different types of Support Areas, Topics and SubTopics. For example Support Area: AquariumTopic: Existing Tank SubTopic: Repair Pump Without capturing this information in...
Hi I am trying to write a script to fetch a downloaded file from the local drive (C or D drive of a computer) and attach to cat item to raise a request automation for ATF test case?// ServiceNow Script for fetching a file from the local drive and att...
Dear Community, I need to track itil licence usage (or fulfiller role usage). Is this possible and how? I would like to know which user with fulfiller role didn't connected to the backend last 3 months f.ex. Other question: is it possible to know how...
Hi Team, I would like to validate the attachment file name and type before submitting catalog form via service portal. How can we achieve it ? Thanks in Advance.
Hello AllHow can I make the view highlighted in the picture, the default view for all users
Super simple one (I hope). I'm trying to build a report to see all our KB articles. But the "versions" is creating a lot of clutter. I just want to see the most recent version of every article (published or not published). Example - if I have an art...
Hi All, In my catalog item, I am using "Account" variable which is a multi-collector variable. Now once, my request is submitted a subflow is supposed to be triggered which will run "for- each" value of Account. Now, in order to achieve this, I used ...
I have created a custom table as per the client requirement and mapped those custom table fields in ETL Entity Mappings and trying to create a record over there but it is not happening and no record is getting created. I have put down logs in the co...
I have some Incidents (INC) that contain Incident Tasks (TASK) and would like the Incident to auto-resolve when all Incident Tasks are closed to prevent anyone from having to manually resolve the Incident ticket itself (all actionable items are conta...
There are two fields last name and name. So when I enter something in last name field. The first letter it needs to be populate in name field. I used below code:Using onchangeVar name1= g_form.getValue('lastname');Var f1= name1.charAt(0);g_form.setV...
Hi, I'm using the 'Ask for Approval' action on the flows of my catalog items. When the user rejects the RITM, then the following window is being displayed: However for one particular flow it just rejects the ritm without showing the above window. Ho...
Hello Team, Am trying to auto populate user location in service catalog using script include method and client script, when ever am selecting username. Below is the client script i have written:function onChange(control, oldValue, newValue, isLoadin...
Hello, I would like to set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" UI action. Please guide me through this.
