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Need guidance on service operations Workspace

Hi All,I need some guidance for below mentioned service operations workspace functionality. Can someone please suggest your ideas here.1. How to show icon near to attribute as "vip caller" if selected caller is vip in Service operations workspace jus...

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Shilpa S by Tera Contributor
  • 447 Views
  • 1 replies
  • 0 helpfuls

Unable to catch the redirect URL of a map report in update set

Hello community, I need help with the reporting module in ServiceNow. In fact, I am unable to fully export a map report using a redirect URL instead of drilldown under the Report structure menu. The report is exported successfully through update set,...

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Don_O by Tera Contributor
  • 476 Views
  • 1 replies
  • 1 helpfuls

Group Approval in workflow via Workflow Script

Hi guys!I am struggling with an approval in a workflow.So, I want to send an approval to a group based on list collector field 'u_group_name' .I am trying to accompling this with a script in the Approval - Group action in the workflow, but the approv...

Hemachithra by Tera Contributor
  • 386 Views
  • 6 replies
  • 1 helpfuls

REST Message API to DELETE data from 3rd party application

Hi,I have created a REST Message API to DELETE data from the 3rd party application. I am not able to add the response body content and i am not able to delete record. But i am able to create, updated, edit records using GET, PUT, POSTBelow is the sna...

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Hari1 by Mega Sage
  • 243 Views
  • 1 replies
  • 0 helpfuls

Resolved! Homepage search not showing knowledge base articles

Can anyone tell me why my homepage search widget is not returning any knowledge base articles as a result? It only shows me catalog items. In the screenshot we can a KB called "How to get on VPN" but when I search nothing comes up.   

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Resolved! How to change the color of the user added worknotes in the activity

Hi Team, There is a requirement to change the color of user added worknotes to blue or any other color. So that it can be easily identified which is added as system notes and which is added as user notes 

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Community Alums by Community Alums  
  • 1136 Views
  • 14 replies
  • 0 helpfuls

ATF, Not able to submit the Record Producer

Hello Everyone, I am facing an issue while writing a test case using ATF module on Service catalog(Record Producer). I wrote a test case on record producer with 3 test steps 1) Open the record producer 2) Set Variable values 3) Close the record Produ...

Sreedhar3 by Tera Contributor
  • 2757 Views
  • 7 replies
  • 1 helpfuls

Language Changes for Modules

We would like to customize the language translation the filter navigator for modules and applications. E.g. For Vulnerability Response, in german the translation is Schwachstellen-Antwort, this does not translate well, and we would like to adjust it ...

JezHibbert by Tera Contributor
  • 254 Views
  • 1 replies
  • 0 helpfuls