Application Services are not visible to itil users
Hi Everyone, A normal itil users unable to see application service records on cmdb_ci_service table. Thanks, Preethi
Forum Posts
Resolved! Order Confirmation popup on cart v2 -how to edit
This pertains to the two step checkout process in service portal which popups an Order Confirmation. We want to hide the Requested For field but still include the Deliver & Special instructions. i've been spending a fair time looking at other commun...
Resolved! Business Stakeholder view all tickets
Can a Business Stakeholder see all tickets or are they restricted to tickets in their department?
How to get only one return in workflow if activity ?
Hi All,The below ifScript is not working, can anyone please help me on this ?var usrDivision = current.variables.requested_for.company.sys_id;var div = gs.getProperty('all.divisions');var isUsrCI = div.includes(usrDivision);var ans;answer = ifScript(...
how to convert incident to service request using agent workspace
Hi All, I have a requirement to convert incident to service request using ui action through agent workspace, also it should copy few fields from incident to service request like - sd, des, business service.I am using below code and ui action availabl...
Mainline Certification expire
Hi all , I have completed ServiceNow Mainline CSA Certification in May 2023 , now I got the notification as it is expiring by February 2024 . can u please any one guide what are the actions need to take to extend the expire . Thanks in advance .
List collector text limited
Hi Experts, The word limit of list collector is limited and not shows up the entire value below when an item is selected. Suggest a way to display all text for the items .or if this not possible ,can anyone suggest any way to make those text visible....
Where is the logic to import word file to knowledge article
Hello Is there anyone who knows the details about the importing knowledge article from word files functionality?I would like to call the function to import a word file attached to a record. My requirements is to send the sentences in the file to Azur...
Prevent a delegate approver from receiving approval email for a specific catalog item
Hi all, Not sure if anyone has done this yet, but I am looking to somehow prevent an approval email from a specific catalog item from being sent to the delegate of the approver. Is this possible?The use-case is that we have a sensitive catalog item w...
Hiding variables in records and history
I am wondering if there is a way to hide a variable's audit history or hide it from a group.I came across this which seems to be related: https://www.servicenow.com/community/itsm-forum/help-needed-to-hide-variables-from-audit-history-on-inc-created/...
SMTP relay server
Can i use SMTP relay server (AWS) instead of POP in servicenow?If yes, is there any customization in servicenow?
Resolved! Pending state on the task form should cascade to the parents (RITM and Request)
When the state of a Catalog Task is changed to pending the RITM and Request state should also change to reflect the task. How is this completed with a Business Rule?
Copying the Attachments from REQ to RITM to SC Task
Hi All,I have a requirement to copy the attachments as below 1. IF attachment added to Req then it should copy to RITM and SC TASK2. If attachment added to RITM then it should copy to SC TASK To achieve this I have created a insert BR on sys_attachme...
Resolved! HI ALL
HI All, I am try Creating New Flow Designer .i have not visible to ''Wait for a duration '' Any body help me thanks
