How to restrict users from modifying User and CI record with ITIL role

[Community Alums]

HI Team,

We have a requirement to provide ITIL role to groups but its causing the group to modify the User and CI record because of an OOTB ACL.

Due to some reasons we cannot remove the ITIL role, is there a way we can restrict the modification of User and CI record .ie either by creating new role with some ACL and also give that role to the group along with ITIL?

Can you please suggest something better ?

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

You can try with custom role and create the ACL.

[shyamkumar VK]

@Community Alums  , So your adding this ITIL Role to all the group or Any Particular group?

[Community Alums]

ITIL role is added to all the required groups being used.We want to restrict modification of CI and user record.

Can you suggest how to approach this?

[Dr Atul G- LNG]

Hi @Community Alums 

Check my response.