How to restrict users to see the announcement banner on service portal

shweta5 · ‎05-11-2020

Hi Experts,

I have activated the plugin "Service Portal User Criteria Support" to restrict few users to see the announcement banner

I have created one user criteria and locked the user's name in that and after this i have added this criteria in CANNOT VIEW ACCESS column. But Unfortunately NO Luck . Please suggest me the ways if its possible to restrict .

Thanks In Advance

Regards

Sheetal

Ankur Bawiskar · ‎05-11-2020

Hi Sheetal,

please check below links:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0686054

https://hi.service-now.com/kb_view.do?sysparm_article=KB0744340

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

shweta5 · ‎05-11-2020

Thanks to all , its working after uncheck the public check box .

Thanks

Sheetal

Jaspal Singh · ‎05-11-2020

Great to know.

That was my very first thought but screenshot from your end already had it unchecked.

shweta5 · ‎05-11-2020

Ohh actually in prod it was Public I missed that .

Thanks

Sheetal