How to send an email reminder based on a date specified in the field

[Pavan Kumar BV]

Hi Team,

I have an requirement to send an email notification to a set of Id's based on that date that i select in "Remind me on" field.

Any idea how i can achieve this one? I have heard that i need to create an event and create a notification alert. I'm very new to servicenow and this requirement. Trying to learn this by practice. Can you please help with any links/concepts that i can refer to get this achieved. If you know the solution can you please post it so that i can refer.

[Ashutosh Munot1]

HI,

Flow designer is best to do this. I have done something same for Asset retirement date.

You can check below:

Flow Designer : Send Asset Renewal Notifications to Asset Owners / Users

Flow Designer : Send Expiry Notification for Knowledge Managers and Authors of Articles

Thanks,
Ashutosh

[Pavan Kumar BV]

Hi Ashutosh,

Thank you very much. I will try this and let you know.

[Pavan Kumar BV]

Hi Ashutosh,

I have implemented the same logic, all the steps are fine, but i am not receiving any email when i test the flow. I have set the flow to trigger at 5PM Daily. I have waited for the email for around 10 hours, but no luck.

Below is the flow i designed

[Namrata Khabale]

Hey Pavan ,

Refer the threads it might help you:

https://community.servicenow.com/community?id=community_question&sys_id=345caf40dbf55b402b6dfb651f96...

https://community.servicenow.com/community?id=community_question&sys_id=3b064b61db1cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=dba09b69dbdcdbc01dcaf3231f96...

Mark Correct and Helpful if it helps!!!

Best Regards,

Namrata.