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‎07-24-2020 07:37 AM
Hi all,
Would anyone happen to know the ACL that governs sc_task.additional comments (or is this sc_task.comments)
Generally the team only have work notes which is fine, but there are some Catalog Tasks I've created where I want comments to be available. The team post customer facing comments, which I have a business rule that replicates into the REQ, which then shows in the activity thread through our portal.
One of the team flagged today that he has never seen Additional Comments available for use.
I can see it on my login (admin) but impersonated the team and they cannot. So figure it's an ACL thing(I have the layout correct) so just wondering if anyone knew the ACL handy. Tried a few I thought it would be, but not working.
Thanks.
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‎07-28-2020 02:04 AM
Only been using debugging recently so still trying to figure out alot of the time how it works.
I can see the below?
But then I see these two errors
So task.comments was the ACL, where it has some code to allow only the opened by user to see and write additional comments.
But what concerns me is that is not sc_task, its TASK. A lot of my custom apps extend from the Task table.
It's working for me now, but I may need to look at behavior in other custom apps. Might need to create some new ACL's to manage this
Thanks for the help though
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‎07-24-2020 08:18 AM
Hey Daniel,
Double check that the field is on the sc_task and not the sc_req_item. You can do this by going to the hamburger menu > configure > form layout
As an example, the below shows that in my PDI the sc_task table uses its own additional comments field
However for a client, the field is from the sc_req_item table (and therefore sc_req_item ACLs apply).
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‎07-27-2020 01:55 AM
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‎07-24-2020 08:40 AM
Hi Daniel,
please check below
1) please check any ACL on comments field has been created for sc_task table
2) check that field is present on the view being shown to non-admins for that table
3) check any onload client script or UI policy is hiding it based on some conditions
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-27-2020 02:03 AM
1) I cannot see any specific ACL for sc_task.comment . I only see ACL for task.comment
2) This is the problem, seems itil users cannot see the additional comment field on Task.
3) Couldn't see any on client script or UI policy interfering here, that I could see anyway.
Is there a way debugging shows why its being removed maybe?
