Mapping of field in Asset & CI
Hi All, I want to map one field named as 'end of life'.How can i map this field in Asset & CI .This field is available in alm_hardware table and cmdb_ci_hardware table. Please suggest. Thanks .
Forum Posts
Resolved! Remove quick links widget header
Hi,i have configured my quick link widget and everything is working fine. I want to finish the job by removing the following "quick links" header from the widget which is consuming space without giving any value to the layout. Can you suggest how to ...
How to extract specific text from string
Hello All, I am trying to extract 'Severity 3' text from below string however unable to pull it: START_REQUESTSUMMARY:Test incidentDESCRIPTION:Ticket created for Test User Test ticket /DESCRIPTIONREF:TICKET#234566CATEGORY:ISSUE_TYPE:SERVICE:ASSIGNME...
Set Email header
Hi,when catalog item is submitted, we have an email attached to the flow to send for logged in users. but when request is submitted by default the email header is showing instance link instead who submitted the request.Prod.xxxx.comHow to fix this? o...
OnCell Edit make a field readonly
Hi Can someone help me with how to make a field readonly onCellEdit (No ACL) function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; //Type appropriate comment here, and begin script below saveAndClose = false; ca...
Concatenate two fields into one
Im trying to copy the value of two different fields into one when a value is selected from a reference field. when a value is selected form a reference field, I would like to push that value along with the value in another field to a field where both...
Resolved! What exactly is a blue dot next to an incident number?
I've removed unnecessary information but would like to know what the meaning of this blue dot is in incident mgt. I've searched the wiki (located here: http://wiki.servicenow.com/index.php?title=Administer_ServiceNow#gsc.tab=0) for "blue" and even ...
How to check whether user having approver role but not approved or rejected from last 3 months?
How to check whether the user has an approver role but has not been approved or rejected in the last 3 months? This one's got tricky, just looking for suggestions for better solutions.
How to copy email received activity in RITM to SCTASK?
Created a flow designer that copies any email received activity that goes into RITM to SCTASK. But it is not working. The flow is not triggering at all. The flow works if/when we test it in the Flow Designer. The scenario is when an external user rep...
Resolved! Assignment group
We need to assign the assignment group of the SCTASK to a variable to pass it through 3rd party integration through rest message. I have used the var grp= current.assignment_group but the value is coming as undefined. How to get the value of the assi...
How do you change the scope or package of a copied Automated Test?
I am trying to create a new test case in ServiceNow Automated Test Framework. I have copied an existing out of the box test case where the scope (package) is Change Management ATF. However when I copy the test case it uses the Global scope and it is ...
Choose table field to display dictionary entry
Hi All,I want to create two fields that refer to the same table but display different columns. I used a lookup select box on a record producer but this type of field does not exist in the dictionary entry. Is there different type for that? I don't wa...
To restrict negative values in amount field.
Hi All, I have requirement to restrict user to enter negative value in amount field. I wrote on submit script which is working fine when I enter two digits or three digits like 78 or 651 etc, But when I enter more than three digits, entered value c...
Hide workspace
Hi all, We need to hide the Service operation and Alignment workspace in filter navigation for non admin user.Can anyone help me on this how we can achieve this.Thanks.