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Onboarding Request Flow

Hello, we have an onboarding request catalog item with some variables, such as manager's name. After the onboarding request is filled out by HR, we want to send a technology request order guide to the manager to fill out. We'd like this all to happen...

Resolved! New button is missing on the UX Form Action Layout item table

Hi i am unable to create a new UX Form Action Layout Items because the New button is missing. https://instance.service-now.com/sys_ux_form_action_layout.do?sys_id=e28e161b534130108b91ddeeff7b1229&sysparm_record_target=sys_ux_form_action_layout&syspar...

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Krissy by Giga Guru
  • 1849 Views
  • 2 replies
  • 0 helpfuls

Send Reminder email in every 6 months

Hi, I would like to know how I can send reminder emails to the the person in every 6 months if the status of the CI is not being changed. Let me explain it as below:There is a read-only field called 'Compliance Status' in a CI form and there are 2 ch...

Resolved! Show incidents created by caller on call record

 Hi Experts,We have a field called "Caller" and "Incidents opened by Caller" fields on call record. Caller is referencig to user table and  Incidents opened by Caller is referencing to Incident table. Requirement is to display all the incidents of th...

Community Alums by Community Alums  
  • 835 Views
  • 5 replies
  • 3 helpfuls

Resolved! Adding a Role to a user who is already an ITIL Licence holder

 HiNot sure if this is the correct forum, but I trying (and failing) to get our managed service providers to add a Role to a user so that he has the request cat function.  Our provider is stating that you cannot add a role only to a group and that if...

shelley0366 by Tera Contributor
  • 941 Views
  • 2 replies
  • 0 helpfuls

I need to pass dynamic and static both the values in my flow.

In my organization, we build a functionality to pass json_input to flow which will update the RITM Field.So we pass like this:{   "sys_db_object": "sc_req_item",   "assignment_group": "2830c02fdbd64150574073e3f39619b1",   "u_service_instance": "curre...

pandeyved by Tera Contributor
  • 474 Views
  • 3 replies
  • 0 helpfuls

Resolved! Report Migration Issue

Hi Expert, I have created one custom report which I have moved in different environment. Now, the problem is report is available  on "sys_report" table but it is not visible under view run >> All report list. Even though I have tried publish tab off ...

Resolved! Exporting from a list based on a date range

Hello, I am looking to extract cmdb data from another application using the REST api call. I want to export data based on a date range, but by not hard coding the dates. I tried by using the sysparm_query=sys_created_onONYESTERDAY+10, but it still ex...

How to test my SOAP outbound integration with 3rd party tool

Here I need to send request from SN to testing tool and get response back in SN Which tool can support this outbound integration from servicenow I am trying in SOAP UI but in that I am not able to find the Endpoint for adding in servicenow soap messa...

Snow113 by Tera Contributor
  • 1073 Views
  • 2 replies
  • 0 helpfuls

How to set variables in cart

Hi All, How can we set list collector with Cart API? can we use cart.setvariable, if yes what is the format for list collector  Thanks,Pramod 

Difference of ITSM and CSM

Hi, Anybody can you please suggest or share the best resource to learn CSM.Also can help with what is the difference between ITSM and CSM modules. Thanks,Ruby