Resolved! How to create JSON array in following format.
I have following requirement.I want Json array such that : "UserandRoles":[ { "name":"Abel", "role":"admin" }, { ...
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when raise a problem ticket ?explain the working of personas in problem management,?
Resolved! How can approve a Service Catalog Item request in SharePoint.
Hi there,We have a request that to put a ServiceNow approval task list (including Service Catalog Item request approvals and Change Request approvals) in a SharePoint online web site, so users can approve ServiceNow requests in SharePoint online, use...
Resolved! Approval approved/Rejected notifications not working
We have 2 notifications on the AST_CONTRACT table. 1) Contract approved2) Contract rejected These notifications are not triggering an email when a contract is approved or rejected. I tried to trigger it via an event, based on conditions, but these n...
How to Create Catalog task using Subflow
Hi I'm trying to create catalog task if any error occurs in the subflow and as inputs I have given all the catalog variables and also request item as reference field(sc_cat_item). while creating task I'm giving this reference record but I was getting...
"Request Approval" UI Action is not visible on Normal Change Request form
Hello All, We have a scenario for Normal Change Request, when the state is "Authorize" and if the CAB approvals have not responded before 1:00PM of the day then "XYZ" approval group should get attached to the change request. Using our business rule a...
Sort order on variables and variables sets
Hi,Let's say that I have a Catalog Item containing two Variable Sets. Each set contains lots and lots of variables. For simplicity's sake let's just say that I have 'Variable Set 1' and 'Variable Set 2'. I need those variables separated in two Variab...
I want to pass sys_id through the property ?
In the below script , instead of passing the sys_id of the ITIL role directly I want to pass it through property . How can I implement this functionality? Script : var userRole = new GlideRecord('sys_user_has_role');userRole.addQuery('user', current...
Resolved! Can format be added to Additional comments and Worknotes fields
Hello All,Can below format be added to Additional Comments and worknotes fields and currently the journal field is allowing + 8000 characters can this be changed?
Resolved! Change task is not getting created in standard change workflow
Hello Experts, Change task is not getting created in standard change workflow. I have added task to create change task in Standard change workflow in scheduled state. However the task is not getting created. In below workflow it shows running. But ta...
agent work space work item routing to a group instead of a single person
hello everyone, in the agent workspace instead of routing a work item to an agent, can we route it to all the agents In the same group thanks & Regards, Raju
How to write if statement in Jelly Code for Object
Hello, I have the following code: <j2:forEach items="$[jvar_grCategories]" var="jvar_json"> , this should return N object so i need to write an if statement if( jvar_json.type == "car" ) then print "Type:Car". I wrote the following code but the code ...
Send a CSV file using SFTP in flow designer
My requirement is to send a csv file to external location using SFTP.I'm using custom action on flow designer, I built a two step action. First step would be generating a csv file(calling a script include using run script action) and then taking the ...
Querying encrypted field
Is there a way to query encrypted field through glide record? I am trying to query using gliderecord with a value but doesn't work. Is there any way to do this?
"InvalidLookupReference" error in Azure AD provisioning.
Hi Team, How we can handle this type of error in servicenow when we do azure ad provisioning. Any idea? As per the tip, missing location "LA" data must be added in servicenow. Apart from this, is there any way to treat this error. Azure AD provisioni...
