Access to a related list(Attached knowledge)
How to give access to Attached knowledge related list to a user? User has ITIL and Knowledge role
Forum Posts
Resolved! Create email notification based on catalog items category
I want to be able to create generic email notifications based on a catalog items category so one for software, hardware, access etc. When creating the notification I'm creating this on the requested item table (sc_req_item) using item.category but I ...
Changing the name of the UI Button on UI Page.
Hi All,I got a requirement to rename the Button on UI Page from OK to Submit. Please help me in providing the solution.Here I am attaching the image.
REST API - empty response
Hello Experts,wondering if I could get some help with Integration issue that we have currently. we have integration to create request item via service catalog API, recently we notice that some payloads dont get transformed into tickets , and emply re...
Resolved! How to integrate 2 applications by using REST API Bi directional integration
Hi,How to integrate 2 applications by using REST API Bi directional integration.Thanks,
Resolved! how to attach a file by default in attachment variable in service catalog
how to attach a file by default in attachment variable in service catalog . user should download that sample file and add data and upload it again in same variable.
Resolved! Record Producer not displaying on Portal Page
Hiya Guys I logged this issue to HI by they advise they couldn't help and to reach out to the community. I have created three new record producers (using the "copy" functionality of the OOTB record producers for; propose a standard change template, m...
Pushing cascade variables from the Order Guide to the Request form **SOLUTION**
I believe I have finally created a simple solution for populating the Request with cascaded variables from the Describe Needs page of the Order Guide. I searched for over a week and couldn't get a clear solution, but will try to make this as clear as...
How to use variables of catalog items in notifications.
Hi All,I have a catalog item once submitted the RITM will be created. Once the RITM is created I am creating few notifications based on status of the RITM. In the notification subject and body, I need to use the variables of catalog item, (e.g., In c...
Resolved! How to show the groups that the current user is a member of on Service Portal
Hello, I have a form the service portal and I need to have a field that show the groups that the current logged in user is a member of. So when a user comes to the form, they will only see groups that they are part of in the dropdown. Should this be ...
How to make 'Revert to New' UI Action available at 'Scheduled' State on Change Request Form.
Hki, We got a requirement to include 'Revert to New' button to visible for Scheduled State on change Request form. At present, the 'Revert to New' is available once the stage reaches to Asses and not available for later states. How can I make changes...
Resolved! filter in reports
in list report widget is it possible to apply the filter like we do in normal list view of table. i want to perform show matching and filter out operation in list report widget but I am not able to see any option in the menu, can some one guide me ho...
Add custom field to dialog popup when click on Propose to major incident button
When a user click on Proposed to Major Incident from form Context menu, then this dialog pop-up and it has two fields, my requirement is to add one more mandatory custom field here. Field Name :- Managers GroupType: Reference(sys_user_group) Help me ...
Relationship of users and groups 32
How users are related to groups , ? Means Many to many or one to many ?
Integration between IBM Tivoli Workload Scheduler and ServiceNOW
Hi all,I have an IBM TWS environment and I am managing all events generated from JOB Schedulling issues using TWS itself. We have ServiceNOW on our company and I ´d like to be able to open and close Trouble-Tickets automatically in SN directly throug...
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