It seems AWA within ServiceNow allows for incident auto assignment using round robin of available assignees from a group.I wondered if anyone has any experience with this since I have only come across AWA to auto assign chats?
Hi, Is Virtual agent module is part of ServiceNow instance or do we need to activate any paid plugins.?Thanks,
With the default settings, only the requester and people with Admin privileges can cancel change requests?Can assignment groups cancel change requests?
Hi All,I have created a custom UI action for one of the forms and I have a requirement that once it is clicked by user it should be hidden/disable from that form. It should be hidden/disable even if opens the same record again. Please provide pointer...
Hi All, I need to hide/remove the state field choices like Assess and Authorize for standard change requests in list view.can anyone help me with this?
Hi there!Is correct to think that Change Types (https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/concept/change-types.html) is the same that Change Models (https://docs.servicenow.com/en-US/bundle/va...
I'd like to see if there is a way to introduce Expedited Changes without resorting to a customization that would end up breaking when we upgrade our ServiceNow instances to the latest version. As we are starting to onboard into this platform, I need ...
Hi, I have a scheduled job which will run every 6 months automatically. But one of the user requesting that they want to run or execute the same scheduled job by manually. It means they need to control or trigger the scheduled job when ever they want...
Hello, I'm looking to add a checklist to a catalog task but I only want the checklist to appear when 1) a particular requested item is used (in this case our leaver catalog item) and 2) only on one of the catalog tasks. I've been able to add the chec...
I have AI search enabled and when I try to search the order guide using the short description of one of the catalog item under that order guide it is not appearing in the results, but when I search using the name of the catalog item it is working fin...
Hi All,I want to get a list of all mandatory fields in the portal.Does anyone know how to do it? Thanks in advance
Hi All, I have the following error in the error logs.Could you please assist on how to work on this.Please explain in detail as I have no knowledge on HR.
Does the "Can Read" on an article overrides the "Can Read" at the Knowledge Base level? I have a knowledge base, that only specify users can read. The new requirement is to allow some of these articles (about 10 %) to be visible by any user. I tried...
I am trying to add a field to the agenda item view in the planning tab of the cab workbench so that it mirrors the fields of the planning tab in the change form. Currently it displays all the OOB fields. We have added a field in the change form in p...
When we mentioned a user in the incident task, mentioned notification should trigger to that user .In this case, notes activity is copied to the incident but mentioned notification triggered again for the incident. We got two notifications for both i...
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