How to send an email reminder based on a date specified in the field

Pavan Kumar BV
Kilo Expert

‎07-14-2020 11:54 PM

Hi Team,

I have an requirement to send an email notification to a set of Id's based on that date that i select in "Remind me on" field.

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Any idea how i can achieve this one? I have heard that i need to create an event and create a notification alert. I'm very new to servicenow and this requirement. Trying to learn this by practice. Can you please help with any links/concepts that i can refer to get this achieved. If you know the solution can you please post it so that i can refer.

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎07-14-2020 11:58 PM

HI,

Flow designer is best to do this. I have done something same for Asset retirement date.


You can check below:

Flow Designer : Send Asset Renewal Notifications to Asset Owners / Users

Flow Designer : Send Expiry Notification for Knowledge Managers and Authors of Articles

 

Thanks,
Ashutosh

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Pavan Kumar BV
Kilo Expert
In response to Ashutosh Munot1

‎07-15-2020 01:44 AM

Hi Ashutosh,

Thank you very much. I will try this and let you know.

 

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Pavan Kumar BV
Kilo Expert
In response to Ashutosh Munot1

‎07-15-2020 10:15 PM

Hi Ashutosh,

I have implemented the same logic, all the steps are fine, but i am not receiving any email when i test the flow. I have set the flow to trigger at 5PM Daily. I have waited for the email for around 10 hours, but no luck.

find_real_file.png

Below is the flow i designed

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find_real_file.png

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