How to send email notification to recipients lists when publication is published.

[Sai25]

Hi All,

How to send email notification to recipient lists when publication is published.

Only this notification is triggering, who all under recipients lists its trigger to them.

Could You please help me.

Thank You,

Sai.

[asifnoor]

Write a BR and in that after update, add the code to trigger the event.

Refer to this link on how to trigger notification with Event and BR.

https://community.servicenow.com/community?id=community_article&sys_id=81a40d6adb1b2300b1b102d5ca961...

Mark the comment as a correct answer and helpful if it helps.

[Sai25]

Hi Asif,

This one is not working, i created the business rule and event registry.

Thank You,

Sai.

[asifnoor]

Hello Sai,

Can you go to system logs and check if the logs are triggered?

Secondly go to event logs (in your left navigation) and check if that event is triggered or not.

Also, check the event and notification are created on the same table.

[Sai25]

Hi Asif,

This below one is triggered.
Rest of the recipients emails are not triggered.

Logs are not triggered.

[asifnoor]

Hello Sai,

You need to fetch the recipients and add them to the event queue or select the recipients under Who to recieve section in user/fields.

There is already an inbuilt API Recipient List api which is doing this job and triggering the event. Any reason why you are creating separate event and code?