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Resolved! Notification triggered but email not sent

Hi experts,Kindly help me solve the below stuffI have a email notification, its getting triggered but no emails sent When I add a worknote to incident, I see the log message in the system logs, but I see no emails in 'sys_email' tableVerified that th...

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Sruthi17 by Mega Sage
  • 2269 Views
  • 5 replies
  • 1 helpfuls

Resolved! Check Portal Cart before check out with OnSubmit client script

I am having the following requirement: to have a portal with attached service catalog. I need to do prevalidate on the cart to check if the current user is having enough amount of money for the ordered cart total price.I was planning to create an onS...

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Call a Business Rule in a new Fix Script

Hi,I need to create a new Fix script to call a business rule available in Incident table.  How to do this?  I've a business rule 'Copy State to Incident State'. It was deactivated for some modification. Now I've activated it and it is getting trigger...

Resolved! How to add a report to a user's favorites menu

Hello community, how can I add a report to a user's favorites menu example: I tried following this information but it didn't work:How to add report into Favorites ? - Developer Community - Question - ServiceNow Community  

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Data inconsistency

Data inconsistency correction done from automated.  A.PluginB.ConfigurationsC.workflowD.None of the above. 

Ashok  kumar by Tera Contributor
  • 1104 Views
  • 1 replies
  • 1 helpfuls

Resolved! Data dictionary

What is functionality of data dictionary?  A. To describe the database structure. B. To make fields mandatory.C  . To make a field unique.D.All of the above.

Ashok  kumar by Tera Contributor
  • 1301 Views
  • 1 replies
  • 1 helpfuls

Resolved! hide the comments in kb article

hi guyz...plz help me i dont want to show the users comments to the other users but they are able give their own comments for knowledge article portal

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mdeepu433 by Tera Contributor
  • 6434 Views
  • 6 replies
  • 5 helpfuls

Incident->Problem->Defect->Release->Change Process?

Im curious to know how others are using the agile and/or release module to track their ServiceNow defects in ServiceNow from cradle to grave.For example, if an end user logs an incident for an ESS site defect and it is found to be resolved in a futur...

Resolved! Upgrade - Capturing repairs in an update set

I have read several of the posts on upgrading and update sets and they don't address my specific question.We have 3 environments.   We have started in our sandbox to upgrade from Geneva to Istanbul.   We are trying to get as much as possible back to ...

jpspurlin by Giga Contributor
  • 3378 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to return value to getXML function in client script

Hello, I'm calling a script include in my catalog client script through GlideAjax, which works fine. Nevertheless, I can't find a way to return the value to the main function. How is this possible? Preferably with an example. Thanks in advance for yo...