Hi All, getting an error message while updating the ticket "Unable to parse body to JSON". I have created a custom action to update the ticket in client application whenever short description , description and state is changed using flow designer scr...
In catalog client script, we want to check the language of the user, can we use g_lang, is it a best practice to use or any other way to check the user language in client scripts? Please help us hereThanks in advance.
How can i pause the business rule execution in particular condition for the sometime
Hi Team, I want to get attachments from one instance to another instance through rest message. For example: Incidents created on this week and if all tickets having an attachment then all attachments should be get in another instance through get ...
How to populate the current logged in user to caller field if no value present.
Hi All, Need help on below requirement. We have created VTB on custom table which is inherited from the task table. with status flow that is New ⇒In progress ⇒On hold ⇒Approved ⇒ Closed". Here our requirement is when logged in user is member of the ...
Hello all – We are trying to add our Record Producers for our Facilities requests into an Order Guide. I've seen some old post about adding Record Producers to Order Guides but nothing solid or helpful. From this SN support KB: KB0759056 it mentions...
Hi All, I have a requirement where I need to import the CSV file in Record Producer. Once the record is submitted, it will redirect to a different table(u_abc). Now, I need to create a business rule on this table(u_abc) when the record is inserted in...
Hello! I am attempting to create a Request that a user can select multiple software from a list collector. If a user selects 3 different Software Models, I want it to send to all 3 of the Product Owners at the same time. As I currently have it, the a...
Hello Everyone, I have a requirement where I need to provide Reopen option for incidents to end users on portal. We have this "Incident Standard Ticket Actions" OOB widget which already has the option of Reopen but it is not available on portal, only...
Hi All,I want to send encoded data of attachment upto 5mb it is working fine , but i am sending client more than 10mb file it is not converting into base64encode as i am using dataAsString, please suggest me the internative of this my br is running o...
Hello, Currently when I complete a story, I send an email to the BA that it is ready for testing I need to create an email notification that goes to our Business Analyst alerting her that there is a completed story that is ready to be tested (Testin...
HI All, 1. I have a task where user would like all tickets that currently route from Group A to Group B, 2. And also no queue should be able to assign tickets to Group A except Group B, Group C and Group DAnd I tried looking the workflows to chang...
I'm looking to report on an SLA's 'Business Elapsed Time', but the default groupings are too large (see screenshot attached). I'd like to reduce the intervals to '<2 hours', '<5 hours', '<8 hours' etc... Can this be done?
When I open my workspace using this link https://dev129395.service-now.com/now/workspace/agent/homeMy workspace was showing like error "You do not have permission to view this data.Contact your ServiceNow administrator for more information."please re...
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