how to create requests from the excel sheet that is attached to an inbound email
hi how to create requests from the excel sheet data that is attached to an inbound email with particular subject?
Forum Posts
Resolved! How to validate valid IP address format for field in the service catalog
Hi All, I am new in this enviornment, My requirement is : I have one field name :IP address this can accept only this type of format XXX.XXX.XXX.XXX(12 Digit and 3 dots ). I have tried to use the pattern in client script,Unable to understand how it...
Resolved! Flow designer , if tasks is closed then RITM should close complete
If tasks is closed then RITM should close complete using flow designer.
Resolved! How to disable the submit button in the catalog form if the variable choice option is Disagree
How to disable the submit button in the catalog form if the variable choice option is selected as Disagree
Show task details on Service Portal
Hi all, I have a requirement to display sc_task details on portal in the same way as displayed for RITM. On clicking the RITM number, another page with all its details opens. I'd like to have the same for tasks as well. Can someone plz give me a i...
we have one single line Text variable in default value i am given 1but it's not displaying in portal
we have one single line Text variable in default value i am given 1but it's not displaying in portal But above default value is not reflecting in Portal please check below screeshot. so please let me know what is the issue
Create Multiple records using JSON Payload
Hi @Pavankumar_1 Trying to create multiple records from JSON using the below script but the records are not inserted. Script: var reqbody = request.body.data; var parsedData = reqbody.alerts; gs.info("event : REQ " + reqbody); for(var i=0; i<parse...
Resolved! Problem Management
which roles can move the Problem to the Closed state from Assess state?
Correct process in SeviceNow for reuse of hardware assets
Hi All, We are trying to use the OOB hardware asset management which comes as part of the ITSM product. I understand that there is a link made when a CI is created to an Asset record based on the model. We have instances though where we will have a ...
Resolved! Restrict non-itil and non-admin users from navigating to native UI by manipulating the URL
Hello community,We don't want non-itil and non-admin users to access Native UI platform using web link.According to the KB : Restrict ESS or non-role users from navigating to native UI by manipulating the URL - Support and Troubleshooting (servicenow...
Resolved! How to bring multiple values from script include to Clint Script??
In incident form if i change a caller field his information i.e department, mail, manager, phone number should be auto populate in description field. I need to store values/push values in string and them have to get same array to CS and then set des...
Resolved! Why g_scratchpad returning undefined value??
I just want to pass assigned to information from server side to client script so that when i change incident assigned to value description should take the value as shown in below pictures but its showing undefined. what went wrong? where modificatio...
Resolved! String field changing the characters while doing a transformation
Hi, We have a String field in our staging and target table which has to copy the value from the sheet. when we are loading the data(transform map) it is changing the value which is being sent Example: if the value is like this ë°•ëª…ì„ it is converting it...
Resolved! Autoclose problem ticket if its in resolved state for 14 days
Hi,I need to close the problem ticket if its in resolved state for last 14 days. Can someone please guide me to achieve this.Thanks,Priyanka
Resolved! New button is missing on the UX Form Action Layout item table
Hi i am unable to create a new UX Form Action Layout Items because the New button is missing. https://instance.service-now.com/sys_ux_form_action_layout.do?sys_id=e28e161b534130108b91ddeeff7b1229&sysparm_record_target=sys_ux_form_action_layout&syspar...
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