I need to update a form so that a notification date field is updated to two weeks before the termination date field. The requestor sets the termination date, so I need a script to grab the termination date, subtract 14 days, and then publish the new ...
Hello community,I am facing following problem:The A field has four choices, when selected, B will only display the corresponding record,Two of the A selections must display the same content.However, I could not set the same Vlue so I had to set the d...
Hi All,I have a requirement to move emails to junk if sender is not in the user table in ServiceNow. I cannot use email filter as there will be more than 50 conditions I have to add.Is there any BR to check if sender is not in the sys_user table then...
Hi, How can I map a field from the Service Portal shopping cart to the field of the corresponding request record? So I went to the 'sc_cart' page and created a duplicate of the 'SC Shopping Cart' widget. In the new copy, I went to 'Angular ng-templat...
Hi All,I am new in coding. I want to add interaction records in service portal. Can you please help me to add interaction table records inside My Open Incident widget.@Ankur Bawiskar please guide me.
Hi All,I am new in coding. I want to add interaction records in service portal. Can you please help me to add interaction table records inside My Open Incident widget.@Ankur Bawiskar please guide me.
Hi,We have a requirement to create multiple RITMs from script.With the script I am able to create the RITMs but somehow the variables are not visible on those RITMs created from script.Looks like the link between RITMs and variables is missing.Please...
This document is for all of the those who have questions about ITSM (ITIL) processes and procedures. Feel free to download this Microsoft Word document, which has embedded Visio diagrams, and use it as you see fit. It has processes diagrams, process ...
Hello, we are having an issue where the Service Portal Log Entries table (sp_log) is not logging the actual search terms that are searched for on the Employee Center. It shows that the search page was visited, but not the search term that was used. ...
Hi All, The user with user_admin role cannot view all records in the list view of sys_user table. User with user_admin role needs to access and modify all records on the user table. I reviewed all the ACL and BR but didn't help. Thanks
Hi all,I have List Collector variable ("initiated_by") which I want to use to automatically populate the watchlist once the request is submitted. Please can you advise?
Make URI dynamic in HR task to auto populate variables values in catalog form,We have URL in HR task when user clicks on that URL, it should redirect to catalog form and auto populate the variable values on the form based on the parent requested pers...
I have a flow that needs to follow the following order: Priority 1 > Priority 2 > Nearest expiration SLA. However, I'm unsure how to calculate the nearest expiration SLA using the Flow designer. What steps should I take?
Hi,We have a requirement to make the change request form to stay on the current page on clicking submit. Here is the code:Condition: current.canCreate()answer = current.insert();gs.include('ActionUtils');var aUtil = new ActionUtils();aUtil.postInsert...
Hello,We have requirement to change the label of one OOTB incident state.e.g. State "A" with value 1 should be renamed to "AA" and keeping value 1. is that OK for the long term? I would like to avoid creating a custom state instead.- Is the best prac...
