When we mentioned a user in the incident task, mentioned notification should trigger to that user .In this case, notes activity is copied to the incident but mentioned notification triggered again for the incident. We got two notifications for both i...
How can we get Resolver groups for the catalog items. We need to get report for the 120 catalog items that which resolver groups they are contained.
Hi All,I am working on the Problem Management.I need your help to achieve the following requirement.When a change request is initiated on the problem form using UI action By right click on the banner, the newly created change request should be popula...
Can someone suggest how do I enable @tagging option in resource plan notes just like we have in other modules like in incident record or story records. Any leads on this is highly appreciated.
Hi Team,I have a requirement a new requested item should be auto created for daily checks only on weekdays. i have created new catalog Item called Generic Request(18c093e12f2031102528b6a62799b67d) with variables u_requested_for and u_description and ...
Hi team,I have modified oob dashboard and I want to switch to oob version.How can I achieve this, any suggestion?
Hello All,We have following requirement for SLA creation.1] Create SLA response time for Monday to Friday from 8AM - 8PM (EST). 2] Provide Target Response Times depending on a Priority Scale of 1-4.3] Customers should expect a response when contac...
Hi, When setting up a service commitment of type availability, it allows the breach penalty amount to be recorded per minute/hour. The service availability records generated off the back of this is very useful showing how much downtime there was on a...
Hi All, I want to edit labels of X -axis in reports.For example if I created one bar report and used group by is date instead of getting same day/2 days i want to add created same day/created 2 days like this.Please help me here.
Hi All, I need to validate if RITM assignment group changes to "AIG Direct Integration" Then only I need to set assign to empty how can this be done?i tried below script include and client script onchange but not working.script include.var BPO_CSS_B...
Hi, How can we configure the available fields on Record information overview in Contextual side panel....for e.g. , here I want to hide the due date, price and quantity. also, attaching image for reference. Thanks,Jyothi
Hi, I have one catalog item which has 1 MRVS. This MRVS will initially display few CI relationships based on the input from user. Later, user has the feasibility to either remove or add a new row in MRVS. After the request is raised and marked Closed...
Hi All,Can someone please help me on the below query.After the incident is closed in list view it is showing state as closed, but when i opened a form it is going back to New state.
Hi Team,I've added some KB Articles to my favorites in the service portal. But when I am trying to open those KB Articles from "My favorites". But the records are showing from another KB article and its incorrect.This issue is affecting for all KB ar...
what is the definition of ServiceNow
