Business rule:
Notification (Top of form and when to send):
Notification (who will receive):
Note: We don't send ours to the event creator. If you assign a change task to yourself, you probably don't need an email telling you that you did. We also decided that using an event parameter as the recipient wasn't necessary.
Notification (what it will contain):
Below is a video of this all working together to make an email when a change task is assigned to a user:
If you're still not successful after this (like if the notification still says "Record inserted or updated" instead of "Event is fired"), that sounds like an issue with the ui policies on the notification page. Try toggling between Default and Advanced view to see if that makes a difference. Otherwise, this is as far as I can help you, and you'll need to get ServiceNow support involved directly.
That did the trick Justin!
The business rule code really helped.
Another side note that helped was the environment was just cloned and the glide.smtp.active in the sys_properties.list was set to false.
I switched it to true and BOOM the emails fired from the events.
