How to set Reply To, CC, BCC fields on the email_client

[Hari1]

Hi,

How can we set the reply to, to cc, bcc fields using email_client. I have set the email_client=true on the collection dictionary entry. I am not able to see the reply to field auto-populated. How can we set this?

[Jugmaz]

with templates: xxx.service-now.com/sys_email_client_template_list.do

there you need to add either constant email OR use ${FIELD_NAME} for dynamic values.

[Ankur Bawiskar]

Hi,

so which one you are unable to set?

I don't think you can set Reply to using email client

Regards
Ankur

[Musab Rasheed]

Hello,

You can go to Email client template table and add your entry based on condition add values accordingly

https://Instance/sys_email_client_template_list.do?sysparm_userpref_module=9f2aef300a32c14e009ac7e1cb0777c4&sysparm_query=name%21%3Dreply-sent%5Ename%21%3Dreplyall-sent%5Ename%21%3Dforward-sent%5Ename%21%3Dreply-received%5Ename%21%3Dreplyall-received%5Ename%21%3Dforward-received%5EEQ&sysparm_clear_stack=true

Please hit like and mark my response as correct if that helps

Regards