How to set / script an assignment group on sctask based on Catalog Item variable

[jmonnette]

We have a "New Hire Request" catalog item.

We have multiple help desk groups.

We would like to assign a specific help desk group based on the location variable in the catalog item.

Any help on this would be awesome!

Thanks

[bardakov · Accepted solution]

If you use "getDisplayValue()", the correct script will be:

if (current.variables.nh_location.getDisplayValue() == 'name_location1') {
task.assignment_group = 'sys_id_group1';
if (current.variables.nh_location.getDisplayValue() == 'name_location1') {
task.assignment_group = 'sys_id_group2';
}

If without "getDisplayValue()", correct  script:


if (current.variables.nh_location == 'sys_id_location1') {
task.assignment_group = 'sys_id_group1';
} else if (current.variables.nh_location == 'sys_id_location2') {
task.assignment_group = 'sys_id_group2';
}

if multiple locations equal a certain helpdesk, your can be used operator "OR" -||

Example:


if (current.variables.nh_location == 'sys_id_location1' || current.variables.nh_location == 'sys_id_location2') {
task.assignment_group = 'sys_id_group1';
} else if (current.variables.nh_location == 'sys_id_location3' || current.variables.nh_location == 'sys_id_location4' || current.variables.nh_location == 'sys_id_location5') {
task.assignment_group = 'sys_id_group2';
}

Or there are many combinations, use switch case or create a table of group and location mappings, and select the required group when accessing this table by location

[jmonnette]

Viktor that worked perfectly on the worflow sctasks!! Thank you!!!! quick question would it be better to create a business rule for each catalog item or better to write in the script in the workflow sctasks?

[Coleton]

If these groups aren't changing, you could create a custom table to hold two specified fields: Assignment Group, Location. Then, based off whatever the user picks in the dropdown, query that table and grab the assignment group based off the location chosen.

[jmonnette]

Coleton thanks for the reply!!

That sounds really cool - any articles on how to do that?