How to set subject of Compose email in Agent workspace, as per our requirement?

[Arjun Kumar Le1]

The below mentioned Screen shots are compose email of Incident Table, subject of this is combination of Incident number and short description, it setting automatically after clicking the compose email button. we need to set the subject based on our requirement .can any please help on this.

[Saurav11]

Hello,

Please follow the below article.

it has the solution to set subject:-

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/concept/setting-up-email.html

Please mark answer correct/helpful based on impact.

[Ankur Bawiskar]

Hi,

you should configure the email client template for this on incident table

If not already then create a new one

For my requirement I created new one on incident and set subject as combination of incident number and caller

you can enhance for your case

Output:

reference:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/concept/settin...

Regards
Ankur

[Sai Sirisha Dig]

Hi Ankur Sir,

Could you please tell me how can I do emty for Reply to field and I want to change the name under CC to To.

Thanks in Advance!

[Arjun Kumar Le1]

 Hi Ankur Thanks for response,

I need different subjects lines in email template after clicking the Compose email button in Agent work space incident, for that when I was creating multiple client email templates, the latest client template data is updating on the client email template after clicking the compose email button but I want multiple. Can please help me on this.