Resolved! Cloning Best Practice?
Can anyone refer me to some best practices/examples/ or videos of cloning in ServiceNow? I do not see a lot on the Product Documentation and want to know more about cloning. Thanks all
Forum Posts
Resolved! Item price is not visible in service portal
Hi All, Item price is not visible in widget if the item cost is $0.00 even after removing the HTML condition. <span class="pull-right item-price font-bold">{{::item.price}}</span> Please suggest
Resolved! No default value but field being populated
Our default value on our request form is being populated as '4 - Low', however, when I check the dictionary entry for that field, there is no default value specified. The field is set to mandatory, could that be the issue?
Resolved! Adding HTML to the Description field in the Ticket Fields Widget
Does anyone know how to make the Description field in the Ticket Fields widget into HTML? I've seen some posts to use the $sce and bind HTML but not sure how to incorporate that into the widget code. Thanks, Aryanos
Availabilty Calculation for Service offering once outage has been raised against it
I am trying to calculate the availability of service offering against which an outage is raised but the availability still remains to 100% " . On investigating further , i have concluded that once the service offering is copied to CI field on outage ...
Resolved! In how many ways we can create Record Producers?
can someone please tell me , in how many ways we can create record producers? need simple answer to understand
How to add expand/collapse icon in html?
Hi, In Knowledge Management, while creating an article when I change the article type corresponding template will appear inside the text field. In every template there will be a heading and description below that. For each heading of the article, I ...
Resolved! How to assign a RITM to any particular group automatically after being approved by the User?
Hi, Really new to Servicenow and struck with this issue. So I have a service catalog item whose RITM when request is made needs to be approved by a test user and then once approved needs to be assigned to a particular group automatically. For the for...
Resolved! LIst editing disabled - to enable, click the gear icon at top of the list , message when try to edit
Hi All, Below message(LIst editing disabled - to enable, click the gear icon at top of the list) not allowing me change the status, not sure where the gear icon i need to change. can you please help on this. Regards,Srinivas
How do I delete a cost plan?
I created 4 cost plans, but I need to delete them. Anybody knows how to do it?
How can I set a view based on a users group?
Hi All,as mentioned in the short description. I want to set a specific view for user which are in a specific group.I thougt about a client script but I dont know how to set a view using a client script.Does anyone know how I can solve my problem?chee...
Resolved! How to add incident comments from different users via REST api
Hi, allI'm trying to add multiple comments one by one using Table API: /api/now/table/incident/{incident_id} body: {"comments":"single comment"}The problem is that all the comments are added for admin user. If there is a way to specify a user for in...
Custom sla relative duration to start from next day
Hi All, I am trying to achieve a case where the SLA should start from the next business date (say 23rd May,tomorrow) and should allow a time of atleast 2 business days from tomorrow (i.e 25th May 00 hrs /24th May 11.59 pm). Such that if the planned ...
Resolved! Is there a way to get sys_id of user from reference variable to script include without using GlideAjax and getReference?
Hi, I want to pass sys_id of a selected user in reference variable from catalog item to script include without using client side scripting like GlideAjax or getReference method? Kindly suggest.
Resolved! restore an incident that has been accidentally deleted
"One of our helpdesk agents may have deleted a helpdesk ticket . I would like to see if it can be recovered in servicenow
