Hi,I have a requirement whereby a user record is generated from an inbound email, and then from that user account creation a request is created with a set of sequential tasks. I've completed the first part (create a user record with an inbound action...
Hello! I have a catalog item where a user will select a start date and time and an end date and time for their request. These variables are start_date and end_date. I want to leave these alone as they show up in the time the user is in. I created two...
Hello, can I add attributes or something else to change list view in reference field? For an instance changing the Name column from first place to different place. Thanks!
Hello, I was able to figure out how to query from the sc_item_option & sc_item_option_mtom But the results show the SYS_ID with the answers to the variable. not the actual question if that makes sense. Is their a way to query these tables or variabl...
patch 9 jakarta We use templates in incidents and call records and have for some time. Somewhere along the way we lost an easy way to manage templates. A few versions back we used to have access to a list view of templates to easily move through th...
Dear community members, Good Day! Could someone please let me know what first field 'Reply To' in below email client template represents ? Thank you Naveen Dubey
Is there a way to always expand the order guide "options" on the service portal ? aria-expanded="true" didn't seem to work. Any help appreciated.
Still a noob with ServiceNow, so please bear with me. I had someone enter a password into "Additional Comments" and sent an email from the incident with the password in it. I have been able to remove the password from the email, but cannot seem to ...
Hi, i would like to hide text under QR Code image 1.can i hide text under barcode image???? 2.Can i change QR code type to BAR Code type (||||) format?? If you please check it in my PDI, if you are with that UI Action: Show Barcode , UI Script...
Hi, I am using the GlideSchedule API to calculate due date for incident using the incident opened date and a duration. My code looks like below: var openedAtDate = current.opened_at.getDisplayValue(); //String type date var gdt = new GlideDateTime...
Hello, I have tried below queries but nothing seems to work. Please someone suggest me the right one. Thanks var approvals = new GlideRecord("sysapproval_approver"); approvals.addQuery('sysapproval', current.sys_id); approvals.addQuery('assignment_...
Guys, I already tried using setValue and setDisplay, both are not working correctly, It seems to be any bit detail I am not finding. It worked in other fields but not for category field. g_form.setValue('category', '7ab5be77dbacef406760000c8a961980')...
Hi all, I have a script include to trigger a catalog request based on some conditions. Everything is working fine(request is triggered, variables are set etc.) but the 'opened by' on the RITM is setting as blank. Any thoughts on how to set RITM field...
I am trying to create a task via a UI Action on the Change Request form. The idea is that Change Manager can click on a UI action to quickly assign a task to resolver group with some pre-filled values like short description, description, priority, a...
I have several reports that were created by a person who has set them up to be shared with multiple people, and also scheduled them to be emailed. The person has left the company, and I would like to transfer the report to a new "owner" Is there a wa...
