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Resolved! Non-ITIL users can't see a Assessments

Hello, I am new to doing configuration / development work on Servicenow (so I apologize if the answer to my question is obvious).  I am implementing Demand and want to be able to assign assessments to various individuals who are not ITIL users.  When...

mwess by Kilo Contributor
  • 1782 Views
  • 2 replies
  • 0 helpfuls

Add approver to Standard Change

I know standard change do not require approval.  But we have one standard change template that we would like to go to an approver.  How do we handle that?  I do not want to change the workflow for Standard Change since I only need one of my standard ...

Resolved! Catalog items demo data and procurement workflows

Hi guys I some instances - OOB - you will find catalog item (demo data like Apple xx and Lenovo yy) and "procurement" workflows especially "Procurement process flow - hardware", "Procurement process flow - software", ""Procurement process flow - DEF...

priisholm by Mega Expert
  • 1659 Views
  • 3 replies
  • 1 helpfuls

unable to update history table(sys_history_line)

We are in a situation where we need to update the history table(sys_history_line), but unable to do so. We tried from both background script and form level even after i modified the existing ACL it doesn't seem to be working. Any suggestion how to up...

Resolved! How to link a new CI to an existing asset automatically

We have turned on 'Enforce CI verification' on our Model Categories so that new CIs do not automatically create assets. This is due to the fact about 90% of our CIs do not require assets.We are looking to add assets manually at the start of the proce...

bovial1 by Kilo Contributor
  • 4463 Views
  • 9 replies
  • 1 helpfuls

Resolved! Help with SM Planned Maintenance Module

Trying to use the the SM Planned Maintenance application but it's not triggering a facilities request.I've gone through the Wiki but still nothing - Anyone successfully using this module who can provide some help on where I may be going wrong?

Jon23 by Mega Sage
  • 3271 Views
  • 18 replies
  • 4 helpfuls