I need to convert INC to RITM and RITM to INC, but what I want is to lead the analyst to the catalog page so he can choose the new category and then have all the form filled with data from incident.I tried doing something like this:var url = "catalog...
Hi All, Before Helsinki upgrade, when we pass the CI name in the node value of Event table, the CI field of the alert will automatically populated. After Helsinki upgrade, the CI field of alert is empty. This is the message I get in Processing notes....
Hi,I have a requirement where whenever a record is created in a particular table (eg incident), i should pass the ticket number and other fields in key value pair like below in rest.{ "incidentid": "INC00101", "properties": [ { "c...
Hi,We have a user created column in our instance & this column when accessed manually via column_name.list shows me the required Columns.Also the Configure List Layout lets me choose the desired columns but when I click on Personalize button the slus...
I am having a difficult time finding out why a lookup select box on a catalog item works for my admin account but not regular accounts. I can see the options from the table on my admin account but when using the select box on the regular account it o...
Dear All, Greetings Everyone, I am testing something in my personal instance for self learning. I created a custom field like "reason". I have Priority values from 1-5. Now What my requirement is.. When ever the Priority changes...
Hi allPlease I'd like to display planned start date and planned end date in approval request email notification. i have checked the glide.email.append.timezone in email properties and still no joy.Please how do i do this?
Hi,For Changes we are looking into the possibility of using the 'Proposed Change' right click option for 'Affected CIs' to allow the 'Assigned to' of the Change to ensure the CMDB is updated according to the scope of the Change.We are currently runni...
How do I add a help icon for a field in ServiceNow I am in Eureka version
So there are tables of sync rules, with script includes doing the work, right?On the Asset-CI hardware status mapping the mapping is, if a "both directions" rule is in place would be to keep the Asset's Asset Status and Substatus in sync with a CI's ...
On my Service Portal Index page, I have included a "My Requests" widget which will display the user's requests (where the Requested_For is the user). This is based upon a Simple List, which finds Active requests for the user, and shows the REQ numb...
Hello SN Comm,So I have had help with this in the past, and believe I got a lot accomplished.. However, I believe I missed an important piece and overlooked what I should have really done.The OOB Incident Autoclose looks like this:autoCloseIncidents(...
Hi..In change management approval process, before each approval an notification will be send to the approver , I want the approve and reject link to be added in the email template so that approver can directly 'approve or reject" through mail.How to ...
Hello,How can I add "None" as the default value for a Reference variable on a Catalog Item?Thanks!Mike
How can you create a filter or list layout to complete a text search for additional comments or work notes? I have a requirement for our ITIL users to be able to search the system by these fields. Also, how do you search for information added w...
