How to set value of glide date time field to another glide date time field

[Rose17]

Hi All,

The requirement is when the state of incident(major) is resolved, the field- 'resolved' populates the time when the state is changed to resolved.

so when the state changes to resolved, i want to populate the value of field 'resolved' in the field- 'to'(type- glide date time) of announcement table.

Could someone help me to achieve this?

Thanks in advance.

[Anurag Tripathi]

I don't think you can modify this step, unless there is some sort of identifier like incident number in title or summary or something. This is because there is no way to link an announcement to an incident so how would you know which one to close when incident is resolved?

[Rose17]

I am having inc number in title of the announcement.

Below is the BR to remove annoucncement-

 Below is the BR to create announcement(which is working perfectly)-

Incident is removed from announcement widget when it is resolved. But incident still shows in the banner even if it is not there in announcement widget. I want to remove the incident from banner as well. This is only possible when the field- to in announcement table has value in it. That is the reason I want to set the value of resolved field from incident table to field-to of announcement table.

[Rose17]

@Ankur Bawiskar Could you help in this?

[Vaishnavi Lathk]

Hello,

Please Check once

https://community.servicenow.com/community?id=community_blog&sys_id=bc0e6a2ddbd0dbc01dcaf3231f961931

Regards,

Vaishnavi Lathkar