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How to make Two fields mandatory on clicking Close UI action button?

Hi All, I want to make two fields mandatory when user clicks on Close UI action, as one of the fields is Additional comments, I can't go with data policy, because if I give a condition like Make comments mandatory in close state, comments is mandator...

Ajay37 by Tera Contributor
  • 1692 Views
  • 11 replies
  • 0 helpfuls

what is notification lead time in cab meetings

Hi, what is notification lead time in cab meetings? what is complete per-approved changes and how does it work?? what is auto add agenda decisions and how does it works? can you please explain with example? Thank you

shabbir5 by Tera Guru
  • 1772 Views
  • 1 replies
  • 5 helpfuls

Resolved! Universal Requests

In our skipped updates during our Paris upgrade I ran into something called universal requests, but have only found limited documentation on it. Does anyone know exactly what it does and how much it changes things to enable the plugin? 

Timothy F1 by Tera Guru
  • 3396 Views
  • 4 replies
  • 4 helpfuls

Resolved! Triggering workflow from UI action

Hello, Can anyone please help me on this below requirment. I have created a new state as Draft for change request.Created new ui action'submit request'.this button will be visible on all type change request like emergency standard and normal and the ...

pritimayee by Tera Contributor
  • 4424 Views
  • 11 replies
  • 5 helpfuls

Where is plugin ITSM CSDM Best Practice - Quebec?

In the release notes for Quebec, for Incident Management, this plugin is mentioned: ITSM CSDM Best Practice - Quebec (com.snc.best_practice.itsm_csdm.quebec). I have tried to activate on a PDI, but without luck. I even requested a completely new inst...

Loaded data cannot be recognized

Hi all, I've done data import many times using "load data" to upload csv files. sometimes I encounter this problem:after uploading showing successful, click "Loaded data", it gives a blank page with the error message below:"An invalid XML character (...

hanying by Kilo Explorer
  • 4162 Views
  • 9 replies
  • 4 helpfuls

Merge Multiple JSON key value into single array

Hi Team,   How to merge the multiple JSON key-value pair in the client-side script? Current Format:   {"name1":"test1","name2":"test2"},{"name3":"test3","name4":"test4"}   Expected Format:   [{"name1":"test1","name2":"test2"},{"name3":"test3","name4"...

rahulrockkk by Tera Contributor
  • 1938 Views
  • 1 replies
  • 1 helpfuls

Resolved! Search bar on Service portal is overlapping with widgets

Hi All,We have a requirement where we need to add a search bar (out of Box) on a background image of home page, We were able to add the image and place the search bar as required.The issue we are facing is when we type some text in search bar the sug...

zabeeulla2 by Kilo Expert
  • 3664 Views
  • 11 replies
  • 1 helpfuls

Resolved! Add user in watch list and add comments

Hi,  Please suggest, if we add a users to the incident watchlist, the user in the watch list is able to add additional comments or worknotes from the service portal to the same incident without any ITIL role. Note: -  End user who is a part of the wa...

snavuluri by Giga Contributor
  • 4271 Views
  • 15 replies
  • 1 helpfuls

Resolved! How to change hover text in portal

Hi, how to change hover text in service portal.   when I am hovering to servicenow it is showing servicenow(hover text). how can I change hover text. 

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Surya67 by Tera Contributor
  • 2370 Views
  • 5 replies
  • 1 helpfuls