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Display Hyperlink In Catalog Item Variables

Hey All, I need to create a variable on the catalog item which will be hyperlinked to a KB article. Once clicked on the variable, it will open the KB article. What will be the best practice to implement it? I have read you can use the UI Page service...

Resolved! Standard Change Proposal Assignment Group

We've just started using the Standard Change Proposals. When a new Proposal is created via the Standard Change Catalog the Assignment Group value is populated to a group that is not being used in our organisation. I'm looking to change the group that...

RW-43 by Tera Contributor
  • 4471 Views
  • 5 replies
  • 11 helpfuls

Resolved! Idea Module

For some reason, in the Idea Module, I am unable to see the following menus:   Getting Started Idea Portal I went into the Application Menu, and the options are there and showing as active, but they are not visible.  Am I just looking in the wrong p...

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terrieb by Tera Guru
  • 1821 Views
  • 15 replies
  • 0 helpfuls

Implement E-signature on a table.

Hello all,  I am trying to implement the E-signature functionality to the dms_document table. I have created some documents in the document management module(dms_document).                                                    I have also created an E-s...

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Maxwell3 by Kilo Guru
  • 2121 Views
  • 3 replies
  • 1 helpfuls

Resolved! OnChange client script for auto-populating field values

Hello all, We have an onChange client script setup - whenever a caller is filled in, the location will be auto-populated on the incident form. But when the impacted user (not mandatory field) is filled in, it overrides the location of the caller and ...

Restricting access to certain fields with ACL's

Hello, I have a requirement to provide read-only access to 10 fields on a table.  I've created a new role called "myapp_read_only". This role has been given to the users in question. I've created a Table level ACL and added the "myapp_read_only" role...

Steve113 by Kilo Explorer
  • 2035 Views
  • 2 replies
  • 0 helpfuls

ITSM Workshop Slide deck

I remember someone telling me once that ServiceNow provides ITSM Workshop slide deck to help explain to a customer and provide a small walk through of each module after a new release. I am looking for details to include Incident Module, Problem Mang,...

William2 by Tera Contributor
  • 6214 Views
  • 6 replies
  • 5 helpfuls

Adding an Extended Tooltip to a Variable

Hello, I was wondering if there was a way to create an extended tooltip to a checkbox variable. Currently, the tooltip field located on the variable configuration page accepts up to 40 characters. I need to include a tooltip that is able to handle 10...

FredKing by Kilo Explorer
  • 1824 Views
  • 2 replies
  • 3 helpfuls