We want to add a full activity list at the bottom of an email notification. I created an email script that simply has template.print(current.comments.getJournalEntry(-1)); to get all of them. However it outputs it as a block of text without any lin...
I have a standard change template specifically for adding/removing storage space on a server. I want to create a UI action that would create a standard change using that specific template. Right now, the way the UI action I have created is setup, i...
I have list of fields. I have to find the tables in which fields are present. There are lot of tables and all fields are not in same table. So can I search tables based on field name. It is very difficult to go through each table and type column nam...
Below is the script I've adapted to allow Service Now to autofill the assignment_group field when a user types in a config item. It reads the support_group field in the cmdb_ci table. It needs to work in the following ways:1. Only when the assignment...
We have just started to use catalog task on some request items. The problem we are having, is that the workflow changes the state as the process progresses which works fine. But if a task is open and someone selects the Close Request Item UI Action (...
Someone help me in how to create a mail box in servicenow? I have the mail box name and password. Do i need something else?
I have created a custom field on on hold state. Now when state is on hold, the field is filled. When state changes to work in progress, those fields have stored values, again when i m putting state to on hold those values are not clear.
Hello, I'm playing around with the SNOW API. I'm trying to figure a method to query for task numbers from this table sc_task. Hoping to get some help with this. Currently on Jakarta for SNOW $uri = "https://xxxxxxx.service-now.com/api/now/table/sc_t...
Hi Folks We have a scenario where user when tries to select a date in future it needs to give an error message to user saying date cannot be in the future. But issue lies is when the user is trying to enter the date through keypad instead of choosing...
Our users (w/ itil & change_coordinator roles) are unable to modify the Implementation Plan, Backout Plan, and Test Plan fields when proposing a Standard Change Template. The fields are visible, but read only as seen in the image below. I did rev...
I have created four fields on Incident Form (Vendor Name, Vendor Ticket No, Vendor Start Time & Vendor End time) which should be mandatory when On Hold status is "Awaiting Vendor". Also if these fields should be visible if during Incident Cycle On ho...
We have a requirement where a excel sheet needs to be attached when a task is assigned to Service Desk. After browsing articles I tried to upload that excel file to catalog item from where this task will gets generated after approval and was trying t...
I have a Business Rule that sets the Priority to a Sev 3 on incident creation. I need users with a specific role to not be affected by this rule. If someone can help me find the piece I am missing I would appreciate it.
Hi All,We have requirement, which says something like this :-There is a Revert To New button, which when clicked the change should move to New state. Now this functionality is working perfect, but there is a mandatory field Conflict Justification, wh...
Greetings- Do you know which servicenow role (non-admin) allows for mass updates on selected tickets? I see that the ITIL role works from the list form view but to manually select 12 tickets at a time based upon updating the category would be cumbe...