Our organization has outsourced IT support to a managed services provider and they have stood up their own SNOW instances on our behalf independant our our "legacy" SNOW instances. There was no data conversion and we simply closed out transactions...
Befor business rule is failing to abort action, It is displaying error message " Please create a time card before closing the task" But it is not stopping task closure. Please let me know what might be the issue.
Hello, I'm working on creating a new dynamic filter option using a script include to populate a list of users matching certain criteria into a filter condition. For any user with an admin role, it works exactly as expected. For any non-admin user, it...
Hello! I am trying to set some fixed values in reference fields like assignment group, location, primary configuration item. Our requirement is when incident tickets are generated from Dynatrace Integration, assignment group, location and CI should h...
Hi All, I am trying to report off of a custom table and also pull values from the related list. As shown below, for the report I am pulling values from the table and I will also need to know how many CIs are related to this table. On the CI record,...
Hello, I am new to doing configuration / development work on Servicenow (so I apologize if the answer to my question is obvious). I am implementing Demand and want to be able to assign assessments to various individuals who are not ITIL users. When...
I know standard change do not require approval. But we have one standard change template that we would like to go to an approver. How do we handle that? I do not want to change the workflow for Standard Change since I only need one of my standard ...
created 2mo ago in IT Service Management Hi, Need a solution that for client side code, synchronous AJAX methods should not be used then how we can use some other thing like script include for the requirement. Script: function onChange(cont...
Hello, i have make on order guide for choose software. but the list collector is not in alphabetical order. the set up is : Thx for your help.
I accidentally deleted the standard templates for change. Is there a way to get them back? Please advice.
How to convert date time like this "20030228032647.0Z " into MM-dd-yyyy hh:mm:ss ? This date time is being fed through Active Directory integration with ServiceNow and I'd like to process this date time in the Transform Map itself. Any help would be ...
Hi guys I some instances - OOB - you will find catalog item (demo data like Apple xx and Lenovo yy) and "procurement" workflows especially "Procurement process flow - hardware", "Procurement process flow - software", ""Procurement process flow - DEF...
We are in a situation where we need to update the history table(sys_history_line), but unable to do so. We tried from both background script and form level even after i modified the existing ACL it doesn't seem to be working. Any suggestion how to up...
We have turned on 'Enforce CI verification' on our Model Categories so that new CIs do not automatically create assets. This is due to the fact about 90% of our CIs do not require assets.We are looking to add assets manually at the start of the proce...
I have a requirement where user have feature to reopen the incident ticket, at the time of reopening the ticket state of the current incident will be redirected to its previous state instead of work in progress. case 1: if the incident is moved form ...