Hello, I have a requirement to make one field visible for a specific assignment group in catalog task. Say for example, a catalog task has been created and assigned to one particular assignment group 'X' via workflow/catalog group mapping, while rais...
Hi, I have a requirement to allow a end-user (non-itil user) to closed or reopened a request before the request is "Closed Complete". I think about add a new stage in my workflow ("Resolved") before "Closed Completed" and create a catalog task on t...
Our SD agents create incident tickets on behalf of end users via self service/manually, they use an incident template to be for 1 specific business case and we are required to enable them to enter also some variable on this incident. So the objective...
Hello team, We ave added an image in portal page but that is not visible to some users. Please assist. Thanks
This docs page below says that "Five emojis, similar to the Likert scale (very dissatisfied to very satisfied) are provided." Where do I get those? I looked in the images table and they aren't there. I tried downloading from an OOB survey by simply r...
We are trying to put a button on ticket form of Service Portal that once clicked will add an additional comment or a work note to the current incident being viewed.We tried the following code on our if statement when the button is clicked but nothing...
I have a multi row variable set with three single line text variables: v_string1, v_string2, and v_string3. The MRVS will be populated on the request form. In the workflow, I would like a Run Script to sort the contents alphabetically, ascending, b...
Hi, Users are unable to see the below Edit button. I have added read/write/delete ACL's to the table in question and added the role to the role list in UI action but still no luck. Is there something else that I am missing?
i have created one catalog item under that created two variable 1. add user its referring to sys_user table 2. email id -string name -need to auto populate based on selected user. actually my requirement is to show instead of name I want to show ...
Hi All, Please explain me below question. Why we need to use meta field in catalog item and give identifier name when catalog not visible in global search in portal. Thanks, Varma, .
I am trying to adjust the OOB UI Action for "Request Approval" when the type is set to Emergency. We are adding another layer of approval so that an eCHG first goes to the manager before it hits our eCAB. I am trying to fix the UI Action for when you...
In encoded queries, what doe "EQ" signify?I see it in encoded query style conditions, but I don't see a requirement that would explain it's use. For example,drop_off=false^stage=draft^EQ Thanks,-Stephen
How to add duplicate CI's in report Kindly help with that
Good Afternoon, I am looking to auto populate our CAB agenda with change records that have been for CAB approval. Can someone please advise the steps to do this? I know how to manually add Change records into the CAB agenda... - Navigate to Change in...
Hello, I am looking to create a report or dashboard of all the opened RITM against our assignment group with their associated tasks. Everything I few posts I have read indicate this cannot be done and I can create the opposite report (tasks and assoc...
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