How to setup a SMS Notification in ServiceNow without any third party integration.

Community Alums
Not applicable

Hi All,

 

I have tried to implement SMS functionality in SNOW without any third party integration, i have followed below KB article but no good luck.

 

KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

 

Client requirement - They want the default SMS over cell phone when any incident SLA will be breach more than 50%.

 

Please response, how i can accomplish this requirement.

 

Thanks, 

Vikas

2 ACCEPTED SOLUTIONS

Will wait for feedback. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

HI @Community Alums 

to answer your question (and you can continue asking as much as you want): NO!!!!

ServiceNow is not a cell phone provider. So you will definitely will need a provider which will send out the SMS.

Maik

View solution in original post

10 REPLIES 10

Will wait for feedback. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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chetanb
Tera Guru

Ideally, it should work

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

or else you can use third party sms provider which is supported by servicenow

 

Note:-make sure end user (receiver) DND service must not activated.

 

Regards,

CB

Community Alums
Not applicable

Hi,

I have setup using this KB - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

But it is not working.

 

Note - Client didn't want to use the Third party SMS provider.

 

Is there any possibility to send the SMS over cellphone without any Third party SMS provide integration.

 

Thanks,

Vikas 

 

HI @Community Alums 

to answer your question (and you can continue asking as much as you want): NO!!!!

ServiceNow is not a cell phone provider. So you will definitely will need a provider which will send out the SMS.

Maik

Community Alums
Not applicable

Hi Maik,

 

Thank you for clarification.

 

Note - I will inform Client with same answer.

 

Thank you so much for help 🙂

Thanks,

Vikas