How to show help text for a check box variable?

Mike Beardsley · ‎05-12-2017

I'm having an issue with getting help text to work on check box variables. Out of box there is a UI policy that is hiding the Show help (show_help) check box on the variable record. I updated that UI policy so I can check the Show help box to turn help text on. However, it still is not displaying my help text at all. I did some more research in the ServiceNow docs and the only information I could find is that help text is not available for check boxes and containers. Does anyone know why that is? And if there's a way I can do it anyways even though it's not out of box? I want to utilize HTML in the help text to display an image. I'm on Geneva.

Thanks for the help in advance!

SanjivMeher · ‎05-12-2017

Looks like it is not supported for checkbox.

But you can always write onLoad scripts with show field message

g_form.showFieldMsg('field_name','Your help text','info');

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Brian Lancaster · ‎07-14-2017

It is not a good idea to use code like that. It will not be supported if you ever decide to use the Service Portal.

lSurya 24 · ‎07-14-2017

Hello Michael,

write an onload client script for the checkbox field.

Hope it helps