How/why/where does this message get triggered when a customer enters a request for Customer Portal"Comment cannot be viewed by technicians until work begins on requested item"
User can see only two columns in RITM list like catalog item field and stage field as shown in the attachment
Hello Everyone,Is there any way or any method anyone knows to highlight the variables on the catalogue form which user has modified the variable values. For example,There is a variable Request For and based on that it's email and location got populat...
Dear All, I have been struggling with the issue. We are trying to access a custom table through the Power Automate tool, however I am receiving a forbidden error or a SSL certificate error. There is a functional ID created & roles has been assigned...
I need to design several catalog items, however the clients don't have a clear definition of the workflow and variables. Whats the best way you have found to capture the requirements from the clients? I am looking for best practice advise on this (t...
Hi guys, We created a custom table that we need to use on the catalog form as reference.This is the custom table and we need the column EQUIPMENT TYPE to appear as choices on the field in our catalog form EXPECTED OUTCOME:This is what I did on the va...
Hi Team, The instance data replication feature and assess how we can use it to transfer all ticket data (such as CMDB, incidents, changes, and service requests) from customer current instance to our Dev instance. The main points to clarify are:Can we...
Hello guys, the requirements is quire seems to be easy: If an Alert has come - > create an Incident. If on the same day same alert comes - > Update the Incident. So, I have an Alert rule creates Incident (using the OOB subflow cloned version of Creat...
Hi All,In catalog item there is an variable "Select the group" has 30+choices there is a chances adding more choices further also Requirement is that for every choice selection there will be an separate approval group approval should be trigger in th...
I created a flow and this is common for the 3 catalog items.Now I wanted to trigger approval to the approval group only for the two catalog items using that flow.Solution 1:Now I had the option to use if condition to trigger request item and then wri...
Hi Experts, I am trying to send the notification to the caller when the problem priority got changed,for that i have created 1.New event in event registry 2.Business rule 3.New notification.but notification are not triggered while priority changed.pl...
Hi,we are dealing with a Flow problem, when trying to have approval created.After RITM is created, it takes the Flow a moment before Approvals are created. However this leads to the field "Approval" being set as "Approved" - even though there are app...
Hi,I am trying to copy attachments from ctask to change, I am able to do it but I am getting duplicates of previously attached attachments on change request level as I add any new attachment,Here is the BR script:(function executeRule(current, previo...
Hi All,I wanted to hide Idea table for 1 group that group has ITIL role it is possible if yes let me know how?Thanks & RegardsKP
Team looking for below answer 1-how to link application service to business service ? also CI 2-how can business user create service catalog and not dependent on service now ?3-how does the system differentiate between a record and configuration ?4-h...
