Flow Queuing Issue
Hi team,At times, my flow gets queued and takes around 30 minutes to process. Is there any specific reason for this, and how can I prevent it from being queued?
Forum Posts
Enable Password Reset Link on NOW Mobile login page
Where would someone enable the Password Reset link to the login screen on the Now Mobile app ?
Latest incident metric from list
Hi, I'm querying the incident metric table , to get the assignment groups (not part of an exception list) of an incident.How can I get only the latest one (see yellow marked) for each incident from that list ? (a kind of max start date)
Knowledge Error messages
Hi Has anyone come across an issue with Knowledge and post a question? It has been identified that when clicking on the Post a question we now receive 5 error alerts Has anyone come across this and ways to resolve? Cheers
Gather list of users from the sys_user_grmember table for a specific group
I am attempting to gather a list of users that are in my IT Business Intelligence group to be selected from in a catalog item. originally, I simply used a reference variable on the sys_user_grmember table with the criteria that they were part of the ...
Filtering a specific group using Reference Qualifier
Good Day, I want to add another condition to a reference qualifier in which there is an existing condition u_boolean_1=true. I am attempting to filter to a specific requested group with a type=Unit in the Service Portal. Here is the script that I was...
Define value in client script in Service Portal
Hello team, how can I define value in client script in Service Portal and how to show it in HTML?
Work notes access to the only particular groups
Hello Team, We would like to provide work notes access to only particular groups. Ex :"IT Service Desk' should have access to add works notes to the other groups tickets which are only assgined to a "IAM Team" and "VM Team" assignment group, other t...
define value in client script
Hello team, how can I define value in client script in Service Portal and how to show it in HTML?
Asterik symbol is removed when we click on submit button from Service Portal
Hi,We have a catalog item and OOTB attachment icon. When we click on submit button asterik symbol is getting removed from OOTB attachment icon. Could you please help us to add that asterik symbol if the attachment is added means alone it should remov...
Resolved! How to query approval status from multi row variable set
Hello all, Please read my requirement below and advise on how to get it done.Thanks In advance for reading my post till the end, appreciate your time. I created a list collector referenced to u_cmdb_ci_ad_group table and a multi row variable set (act...
Audit trail on group membership change
Hi,I know how to do a History / List on a record, but was wondering where/how to view who or what changed (added) a user to a group. Do I do this on the user record or the group record?I remember being able to tell when someone was removed by looki...
Difference between manually created users and SSO auto-pop users
We recently deployed SNOW and determined that we would use the SSO auto-pop feature to add users to SNOW. Our help desk has a hotline for users IT issues and when they get a call they log it in SNOW. In order to tie the call to a user so they get u...
Catalog item extraction with variables for translation
Hi all,i need to extract all catalogue item in excel with their variables and their values (in case of selection field) to be provided to the customer for translate them.Is there a simple way to do it?
Resolved! Configure email connections with TLS/SSL
Hi @Maik Skoddow I have a requirement. As a System Administrator, I need to configure TLS/SSL for email connections to increase email security on the platform. Kindly help. Regards Suman P.
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