Hi All, I need to remove value from field in many records and I want to do this by Background Script.Field from which I need to remove value is 'operational_status' in Servers:The issue is that when I open the record then in every record table in dif...
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option. ServiceNow support says this is OOB, but I can't believe this was...
Hello - I am trying to setup a rule that will automatically remove users from all groups when they go on leave of absence. We have field on the user record that is automatically update from our HR system if someone goes on LOA. I created a business r...
i have a request to have a Catalog Task (from workflow) to have two Assigned To users. Like Additional Assignee
In Xanadu on the Service Operations Workspace Schedule I am seeing what appears to be a bug in how the calander is displayed when the Daylight Saving time ends.If I look at the same schedule in the On-Call Schedule page it behaves as expected.However...
Hi guys, Since when the below BR does not work anymore:+ Before - Update+ Condition: State is In Progress (or any state)+ Script: current.state = '1' (or any state) => This will only update the State NOT the Incident state, that's why it's not captur...
I have same names for "Business Service(cmdb_ci_service)" table and "Technical(cmdb_ci_service_technical)" table records. Because of this it is creating duplicate tasks in cmdb_health_result table. But we will be retiring(install_status = Retired) fo...
Hi Community. How to display the date and time of a different region in an email script if my ServiceNow server is set to the default U.S. timezone.
We have created new field called TYPE in the problem form which has two values * proactive*reactiveNow when we create problem from an incident form then it should auto populate with the value "proactive".Suggest some ideas!!
Hi Team, In our ServiceNow instance, we currently handle P3 and P4 incidents separately, with SLAs set at 2 business days for P3 incidents and 5 business days for P4 incidents. The inflow of P3 incidents is significantly lower compared to P4 incident...
Hi All, Can we filter out duplicate records on basis of user, task and name in database view table using query business rule ? If so please help
How to be able to change a Variable name say "Requested for" to "Requested to" in the Options Section on the Service Portal. Appreciate any comments on this. Thanks In Advance!
How can we trigger notification quarterly using flow designer
Hi all,I'm working on a survey and would like to make a question mandatory based on the answer to a previous question. Here’s the setup I’m aiming for:Question 1: "How do you rate the service?" (with answers ranging from 1 to 5)Question 2: "Please gi...
Looking for some inspiration: We currently have our ITSM module set up the default way where any ITIL user can assign an Incident to any Assignment group. However, some groups are requesting that we limit who can assign to what groups. Their suggest...
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