trigger condition to have survey go out after 1-2 days of close

[michaelmonocchi]

Trying to have a survey go out 1-2 days after an Incident is resolved. Seems like an easy thing to do but nothing seems to work. My current trigger condition just states when an Incident is resolved by a particular team, to send the survey. This works OK. I now just want to add a condition that delays the sending for 2 days.

[dwada1 · Accepted solution]

Hi Michael,

You can create a separate Scheduled Job to check for Incidents that were "resolved 2 days ago" (or whatever other conditions you'd like) and have it run daily.

Thanks,

[michaelmonocchi]

So does the scheduled job completely replace the trigger condition?

[randrews]

if you are going to a scheduled job.. you want to set it to event driven... and in the script fire the event.... then you won't need any trigger conditions at all

[michaelmonocchi]

Thanks. It looks to me like the scheduled jobs require scripting of some sort. Looking back, I can see why the conditions in the trigger condition were not working so I am wondering why they were there to begin with. They will work if the incident is updated but who updates and incident after it is closed?