How to show the related Business Service of a configuration item in change

[keithcox]

I have a request to display the related business services of any configuration item listed on the change form. I am trying to create a relationship to display this information but it returns all business services in the cmdb and not just the ones that the CI are related to. Example- I list a server x on the change form and there are 5 Business services dependent on this server. I would like to show this information in its own related list. Below is the screenshot of the Relationship I am attempting to use.

But it shows all 40 business services in the change form where this particular server only had 5 related to it.

Any help is much appreciated.

Thanks,

Keith

[Chuck Tomasi · Accepted solution]

If you want to have it update without them using the UI action, take a look at the UI action and move the logic to an async business rule. Don't use BEFORE - that's for updating the current record. You're not doing that. You're updated related records. Don't use AFTER or the poor person may have to wait a long time for their record to save.

Using async will process it in the background. As a result, the updated Impacted Services may not show on the list immediately, but they will get updated without holding the user hostage.

[keithcox]

Thank You Chuck

[Chuck Tomasi]

Hi Keith,

Let me know if that solves your issue or you become blocked.

[keithcox]

Hi Chuck, It worked just fine. thanks

[Chuck Tomasi]

You are welcome. Please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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Thank you