I want to send an email notification to "Assigned To" or "Assignment Group" when priority has changed. For example:Send notification when priority change from (1 - Critical, 2 - High, 3 - Moderate, 4 - Low) to (1 - Critical, 2 - High, 3 - Moderate, 4...
Unable to create a variable in rich text format, Receives error message that states invalid insert and 'variable names can only contain alphabets, numbers '_' characters. They must begin with an alphabet'
Hi Experts, Can someone please tell me, How to add Signature or template while replying to an email from CSM/Agent Workspace For example : For Notifications we can create template but for reply to an email we're not able to add signature of templat...
Hello, Is it possible to add the IF/ELSE condition in Advanced Reference Qualifier? On the service portal, I have a Record Producer. I want to put a condition that if (current.variables.u_name == current.opened_by) then call my script include into re...
Hello, I'm building the vendor management workspace out of an existing SN instance and I'm trying to determine what roles, groups and users I need in assign, without giving access to the entirety of the ITSM instance. any methods/suggestions?
Hi All, Actually, I need to get the value of the reference field. So I am using 'g_form.DisplayBox('')' but it not working in the portal and gives a javascript console error. Can anyone help me with that? Note: The field refers to the Service offerin...
I would like to filter the server "start date" from the beginning of the month two months before today.I know the settings for the last month and 60 days ago, but I don't know how to filter from the beginning of the month two months before the curren...
Hi Team, We are trying to insert a new record in table 1 using background script, This new record needs to be referenced with another table (table 2). The issue is new record is getting created but the reference field is empty. var order = "324321...
Hi, I'm building a service request to allow requester to manual select approver from user table. However I want to restrict requester to select ownself as approver. Any suggestion how can I build it? Thanks.
I encountered Error, "not supported calendar msg.ics" is there any possible workaround with this problem?
Hello, my client asked to provide cmdb_read role to a group (and therefore user) to perform some stuff on service portal "properly". By doing so, this group can access to backend UI. How can i prevent this? thank you in advance Marco
Set error message if the start date is greater than end date.Please help.
Hi Experts, What could the best method to check if additional comment is not empty in a background and business rule. @Ankur Bawiskar var gr = new GlideRecord('incident'); gr.get('b64f102567f551101a1136dbd36d434d'); gs.print(gr.number); gs.print(JS...
I have a catalog item with name "sap2010 signin". I need to make visible this catalog item to particular work groups(u_work_group). Group names are like "network" and "database". How can i achieve it? Note: workgroups not assignment groups. We have w...
Hi All,I have created notifications for incidents and add link in the message content at last called "Take me to the incident" for users who wanted to view the record directly from the email. So after clicking the link we are getting one error called...
