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Resolved! SetMandatory from UI action?

Hello,Kinda stuck on this and tired of beating my head against this particular wall.   There are plenty of other walls in need of head-pounding.I need to make categories and subcategories mandatory on a UI Action called Escalate. I want the button to...

Resolved! Understanding System/Push Notifications

Hello, we are starting to use the ServiceNow Mobile app and I'm struggling to find the information I need to understand how System notifications relate to Push notifications on the ServiceNow Mobile app.  We want to make sure that for every system no...

DylanB by Tera Guru
  • 2251 Views
  • 2 replies
  • 3 helpfuls

Service Operation Workspace View Rules

Hi - I would like to configure the forms in the Service Operation Workspace to mirror the fields that exist in the classic UI record. I noticed that there are two form views in SOW. For example, when you open an interaction record in SOW it opens the...

Edit variables on a catalog task after submission

I have a catalog task that is partially filled out by the customer. The customer submits the request and it is routed to another person/group (field support). Once the field support receives the task I need them to fill in the other variables on the ...

Resolved! Unable to connect Google Identity & Access Spoke - scope required

I am trying to connect the Google Identity & Access spoke and have followed the steps listed here: https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-store-spokes/task/setup-gidentityaccess.htmlHowever, wh...

Community Alums by Community Alums  
  • 879 Views
  • 1 replies
  • 0 helpfuls

change request approval groups setup using workflow

Hi, Can we set the change request approval groups based on condition like for the first group of all the group members has to approve and then once all group member of first group approved then it has to move second group and then only one group memb...

snow john by Tera Contributor
  • 571 Views
  • 1 replies
  • 1 helpfuls

Resolved! Script Include returning null value

Hello Experts, Requirement- In the catalog item, 3 variables are there1) Start time- date/time variable2) How many days- integer variable3) End time- date/time variable I want to do addition of Start time + How many days = End time, and set addition ...

NS16 by Mega Sage
  • 1926 Views
  • 12 replies
  • 3 helpfuls

Mailbox full issue

Hi, While sending mail to servicenow instance its showing Mailbox full please try after. So how can i check the mailbox size and please help me how to resolve this error. Thanks,  

suresh91 by Tera Guru
  • 1476 Views
  • 4 replies
  • 3 helpfuls

Data retention period

Hello there. Not sure if this is the right forum to ask the question but does anyone know what ServiceNow's data retention period is? Any insight would be greatly appreciated.

magnum by Kilo Explorer
  • 11235 Views
  • 5 replies
  • 2 helpfuls

Resolved! Calculating Duration of an SCTASK - San Diego

Hello - I am trying to create a report calculating Duration on SCTASKS. The Duration and Business Duration are fields I can bring into my report. The Business Duration calculates, however the  Duration does not, I'm using the SC_Task table and all my...

Diane Zawada by Tera Contributor
  • 1195 Views
  • 3 replies
  • 3 helpfuls