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Creating Incident templates that contain Incident Tasks

I am trying to create an Incident template that contains 2 incident tasks but can't figure out how.  On Incident form I have added Related list - "Incident Task --> Incident", from which I can associate tasks to my incident if needed.  But when creat...

How to set From address on email client template

Hi, I am trying to add from address on email client template but the mail is send - failed. why?   error - 554 5.2.252 SendAsDenied; service.center@service-now.com not allowed to send as itservicecenter@service-now.com how to resolve this issue.

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Re-open closed incident using Business rule ?

Hi all,  Is there a way to  use BR to re-open closed incident? I know it's not a  good practice to re-open the closed incidents mainly it will mess up the records. However, it's due to the company culture issue, we need to false and enable such re-op...

How to do dot walking in groupBy() method.

Hi,For Example: By doing GlideRecord on incident table, i want to filter records groupby assignment group managers var agg = new GlideAggregate('incident');agg.addQuery('active=true');agg.groupBy('assignment_group.manager');agg.query();While(gr.next)...

Charan123 by Tera Expert
  • 717 Views
  • 3 replies
  • 0 helpfuls

Resolved! Set Assignment Group Based on Configuration Item

Hello...I am trying to get my assignment group to auto populate 'IS-Applications Docusign' when the Configuration Idem is 'DocuSign-Prod' Currently, if i select 'category' = Application, and SubCategory=Application Support, and i input  DocuSign-Prod...

Resolved! Is there any other way I can restrict Knowledge Base articles to a specific group - aside from the 'Can Read' and 'Cannot Read' fields

Hello all, I am aware of the 'Can Read' and 'Cannot Read' fields that can be added to the KB form - which I have demo'd to my customer and he doesn't want/like. Below is the specific requirement from the customer:  "I would like to upload articles to...

Hola Ola by Giga Guru
  • 3005 Views
  • 4 replies
  • 2 helpfuls