Hello, We have an issue within the report count, it differs from from internal user to external user. The reports are created for Case [sn_customerservice_case] table. Following are the two reports of BACKLOG and BUGS -Internal user count : When I i...
Hi All, There is a field called "Closed RITM"(it shows only inactive RITM's specific to the catalog), once a RITM is selected here, the variables from the closed RITM needs to be populated as the variable values on the form. For this, I'm using Glide...
Hi Experts, Can anyone please suggest on how to remove access for "Configure Choices" option for all users on fields like state, approval and stage(all choice fields). All users getting access to "Configure Choices" option, when user right click on c...
Hi All,Are there any components available to enable 'Risk Assessment, Conflict Calendar' for change request in 'Service operations workspace'?Kindly help me here.
Hi Experts, Requirement- There is a OOTB flow and via that flow email is sent out to user, need to add email template to that email.How to add email template in send email action of flow
How do I set up re-occuring schedules for PM's? I would think this is at the CI level but I cant seem to find it. Basically I want to set up Monthly and Quarterly PM's for several classes of CI's. I would select the CI's that need the PM and have it ...
Slack for ServiceNow.Pre-requisites:SLACK: SLACK App Directory Sign-up Redirect URL Logo URLService Now: Create an OAuth API endpoint for external clients.Process:1.User can login into the SLACK using email (personal/ offici...
Hi all,I have a requirement for field validation of email address.I have set the field type as email. The validation works fine when the user doesn't enter a valid email address and clicks submit.However, the requirement is that there should be a on ...
Hi, Is there any way we can filter out the records in a table where the state change from x to y by the specific user on a particular date.like in the activity notes of the record the last thing is state change from x to y done by specific user. I n...
I was checking the field types that aren't used commonly. "Due date" field type is one among them. Can anyone please help me with this one!
Hello,we are trying to setup a walk-up experience module for the first time, and encountered an issue while trying to set up the Walk-up location.Our customer wants to have a different number of Technicians available, depending on time of day (i.e. 2...
Hi All, My Requirement is that when user is in Create New Change and clicks on Toggle template bar and selects New Template, i should remove a couple of existing options and also under field "choose field" only selected options should be visible. Thi...
Hey, everyone! I recently received a request that ultimately requires the customer to interact with variables on a specific catalog item from the customer portal. Is this possible? If so, is it possible to do by individual item and not a broader chan...
How can we have a more "friendly name" displayed on Swimlanes in Visual Task Boards?For this example - we have a task board where the Task table is the source and we have the following in the query: Active = True, State = Anything, and Assignment Gro...
Hi All ,Actually we have one catalog item in that there is choice field "request " with choices Add, Mod, Return, , based on the choice selected , then different variable sets are appear and flow is different for each choice, Here if he select "Add" ...
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