we are using CSM Standard Ticket Conversation widget for ticket conversation in the portal, we have a requirement where I have to hide work notes from the ticket conversation page, we just want additional comments to be displayed and work notes shoul...
Hello Team, I need to report specifically any tickets opened between the hours of 6 PM and 5:00 AM for the last year, as well as any ticket opened on Saturday and Sunday.I know how to report on date ranges with the 'Opened' criteria, but I don't s...
All, I need to create a Configuration item. The assignment group of the CI will depend on the issue - if it's a hardware issue or request, that will need to go to X - if it's a request for a different build, it will need to go to Y. As far as I know,...
Hello Community, I'm excited to dive into learning the GRC module in Service Now and would greatly appreciate your guidance on how to get started. Background : I have working as an ITSM professional for past 3 years. Learning Objectives : My goal is ...
Hi Team, We have one RITM notification and we are sending to requested for.We have one knowledge article "KB0025410" and we want include that link in our notification.How can we add link on that knowledge article in our notification, Please help me h...
I have look up select box variable taking reference from user table and lookup value field is user ID. when I search from user ID I am able to search the user. But when I enter name or email of user then I am unable to search the user.Is there any wa...
Hello, I setup Remote Instance Spoke to send records from the source to target instance 1. However, I want to send records from the source to two additional target instances. What steps do I need to perform for this to work?
we have requirement for integrating servicenow to google api for address verification,ex. we have two fields on service catalog item form 1. FROM & 2.TO both are referencing to location table. we are provided with URL and api key for google address a...
Hi All - We use SFTP Servers for uploading data into ServiceNow via transform maps. How can we encrypt a file in SFTP and Decrypt once received in ServiceNow? Thanks!
here we have ritm records which needs to hide if the user is not part of "IT" team. we tried to hide through ACL but not working as expected , field are getting hide but not the complete record. here the ACL for reference: if(gs.getUser().isMemberOf(...
I have a requirement for our Service Catalog that if there is only one option in a a list collector variable we want the system to automatically pick that option and hide the variable on the form. I have not been able to find a way to determine how m...
ver. Tokyo I have a published report that is supposed to allow Everyone view access. However, when a non-itil user attempts to see it, they get a blank list, and no on screen errors.The report is supposed to display a list of Groups associated with t...
Hello, I need to create a report in which I can see to which groups a ticket has been reassigned to, during its active duration.In principle, I have created a report with the table Metric Element [metric_instance], and I have added the definition fil...
Hi All, How can we limit the rows in the multi-row variable set on the catalog form ? The number of rows should not exceed 5. Thanks !!
Hi All, When the assignment group changes from ABC to any group, How can we create a metric for a specific assignment group for ex: The assignment group changes from ABC Group to any Group and add it in the report. I tried adding an assignment group ...
