Hi All,If an Agent wants to add an KB article as a comment to an Incident, he can use the attach button at the "related (contextual) search results" section.The "Attach" button creates a comment like this:[code]<a title='Are Copyrighted Files Illegal...
We are going to revert a few functionalities to OOB in change mgmt. OOB instance has values like New, Assess, Authorize, Scheduled, implement, Review, Closed and Canceled. Current values of our instance are Draft, Planning in progress, Approval to im...
We have a requirement that, we need to add one Ui action to the related list of outages in problem form. When we clicked on that button, it should open a list view of outages. Can any one help me with the script. Any help will be appreciated. Thank y...
Hi Team, I need to reload a form when the code is executed in the Before - Bussines rule. Do we have any syntax which we can use to reload the form in the business rule?
I am preparing for CSA exam and about to finish ServiceNow Fundamentals course on Now Platform. Are there any other sources from I can prepare for CSA ?
Hello, We would like to connect with our SAP system to intergrate the user locations. As of now we are downloading the user info as a csv and importing it in Snow. But we would like to use REST API so the user info specially user location is updated ...
Hi, I have a requirement to create RITM using scripted rest api. The values should be passed as json. Any leads to do this would be highly appreciated. TIA! -Ruchi
My current requirement is to change number prefix on a custom table say "DOC" to "NO". Will the changes be applied to existing records as well?
Hi folks, I'm new to ServiceNow, and could use some help please. I'm looking to automate the sending of notification to Change requesters to advise them when their change is still open but had passed its scheduled end date, and they need to update i...
Hi Team, In the "Propose a new Standard Change Template" catalog item, the user has the capability to order a new change template. Below in that catalog item, when we select the change request fields, some dummy text appears on the field value next t...
Hello,This is probably simple but struggling to make the changes to the Macro.I've been asked to update the "show related incidents" button next to the caller so instead of it pointing to the incident table it points to the task and show's all relat...
Hi all, I am trying to remove 'admin' role from some users in my personal instance. but when I go to roles -> admin and select a user to delete, the option 'remove user access from table' is greyed out. I tried a few options but I couldn't find out h...
Hello, I am looking for a little assistance. I have a requirement to assign incidents to specifc groups based on a segment of the email boday. I am looking to queue of "VM Queue" and based on the following value assign it to the right group. So h...
Hi, How to calculate the resolution time for each Incidents or Requests, especially when the tickets are reassigned across multiple groups. Thanks, JJ
Hello SN Community, I have integrated MS Teams Now Virtual Agent into SNOW, and everything is working fine with exception to any links that point back to ServiceNow (such as catalog items or knowledge articles). It seems that in Teams, it adds a pre...
