I have a case where the user and fulfiller kept an email dialog going through an incident after that incident was closed. When the incident was closed, the appropriate survey invitation was sent. After that, every time either party sent an email to...
Hi,I need to make configuration item mandatory in "affected ci" in change request table if outage is added to change form of current record. Please can anyone help me with some suggestions.Thanks in Advance! Shalani R
Hello All,Hope everyone is doing good , Needed a help in creating a inbound email action to create a incident when an email is sent to "axy@ttr.com". How can we achieve this?WHEN they send an email to axy@ttr.comTHEN an Incident will be created with ...
Hi All, I was getting manager values into array format from catalog variables For Ex: a9fd3acf1b832010165320ebbc4bcb26,a9fd3acf1b832010165320ebbc4bcb26,c9c841250f6c8240059d7d4ce1050e63,dd9e60060f67b500059d7d4ce1050e93,c9c841250f6c8240059d7d4ce1050e63...
Hi All, I want to update user record and make first name & last name empty. uploading excel and taking field as blank.While creating transform map selected Copy empty field as true but getting NULL value instead of empty value in user record.Any idea...
Hi ,How can i call a function in UI Action defined on Script include without making the script include client callable? I have a script Include which defines one function . And I need to call this function in UI Action.But the requirment isthe Scrip...
Need to integrate SAP GRC (Access Control) with ServiceNow SR Module. Could somebody help in how to proceed with same or have some documentation on same?
As an ITIL account when i try to add multiple incident records in Change request via "Incidents Fixed By Change" . I am una ble to add those incidents. But if I open incident and add change in incident i am able to add change. Need help on this. Why ...
Hello All , I have one field 'sla breached reason' field on incident field. this has to visible and mandatory when "SLA breached and Incident state changes to resolved" If sla not breached this field doesn't want to show. kindly help me the code for ...
We have a create incident inbound email action that has been working fine.I created a new user with a new email address to add to the action, and that one is not working (the original ones continue to work).Below is the script with the part that I ad...
The sys logs, (warning, error, all) only display the created date in seconds. The problem is, there are a lot of activities that then are grouped in the same second, and I lose my order of operations making troubleshooting a whole lot more difficult....
Hello, I have a requirement to make attachments to a form as public or private. I have added a checkbox on attachement form named "Is Private file".At the time of attachement if I check the check box, this attachement is private and should be visibl...
@jaheerhattiwale Hi Jaheer,Need help,Whatever we have added type head search(PFA 01) on the header of the portal need to change the view as per the given attachment i.e 02. this search taken a reference from the hotstar page. Please guide me what ar...
Add new fields in the TASK section. Decision -> dropdown (options: Approved, Partially, Rejected) - mandatory. Rejection reason -> only visible when option rejected is selected in the above - free text field single line - mandatory - help text Provid...
On Homepage if click Dropdown and search the Dashboard the Dashboard is not getting
