How to show the related Business Service of a configuration item in change

keithcox · ‎11-06-2017

I have a request to display the related business services of any configuration item listed on the change form. I am trying to create a relationship to display this information but it returns all business services in the cmdb and not just the ones that the CI are related to. Example- I list a server x on the change form and there are 5 Business services dependent on this server. I would like to show this information in its own related list. Below is the screenshot of the Relationship I am attempting to use.

But it shows all 40 business services in the change form where this particular server only had 5 related to it.

Any help is much appreciated.

Thanks,

Keith

Chuck Tomasi · ‎11-07-2017

If you want to have it update without them using the UI action, take a look at the UI action and move the logic to an async business rule. Don't use BEFORE - that's for updating the current record. You're not doing that. You're updated related records. Don't use AFTER or the poor person may have to wait a long time for their record to save.

Using async will process it in the background. As a result, the updated Impacted Services may not show on the list immediately, but they will get updated without holding the user hostage.

View solution in original post

Laukik Udpikar · ‎06-09-2020

Hi Keith,

Can you share the logic here, I'm trying out for the same thing.