I am in a sandbox configuring Walk-up Experience for exploration and my test location is not able to book more than five appointments. There does not seem to be a setting to change this that I can find after pouring through SN documentation, the inte...
Hello, When we went live with ServiceNow, our implementers created a Catalog Item for our Service Portal. When a position code is entered on the form, an applications field is populated from a Catalog Client Script which reaches back to a Script In...
Hi team, Would like to know how do we script/check whether the related list of the current record is not empty. See below screen shots for reference. In the Private Task [vtb_task] form, the related list is "Visual Task Board Cards" When we check the...
When an RITM is approved or rejected, email notification is sent twice to the requested_for user. Send to event creator is enabled and when checked in emails logs. two entries are found which has triggered the email notification to the requested for ...
Hi , I am writing an After Business rule on RITM table, where in as per requirement I also need to glide record to the same RITM table in that Business rule, Is it possible to call glide record of same table. In the After Business rule, as current.up...
Our SME recently left and I've taken over (with little experience of ServiceNow) so please go easy. I'm trying to rebrand one of our companies in Dev and have noticed that not all of the changes are being pulled through into the update set. The chan...
I need to create a new UI action to allow someone with the role of change manager to move a change record in any previous State straight to the State of Review so it can be updated and closed. Change Management intend to use this to record unauthoris...
Hi Team, Asking if there are any best practices when it comes to the Service Catalog lifecycle wherein: 1. An REQ has many RITMs2. The 5 RITMs are generated or created all at the same time3. There are 3 succeding RITMs after the 5 previous RITMs are ...
The approver of the RITM is no longer with the company, so the user is locked out and the approval of few RITMs is pending for approval. He was the Owner of two Parent Groups in the system. I have manually changed the new Group Owner of the mentione...
We have a record producer where one of the variables is a List Collector using the sys_user table. They would like to have posted in the Description of the ticket additional data for each user selected in the List Collector. We already have a Global ...
Hi All, Need to update the multiple records through scheduled job, Below script i have built with( updateMultiple), But its only update single record when we have the query with 50k records. Please suggest.lockout_users();function lockout_users() {va...
HiIs it possible to put a req item ticket on-hold until a date, such as if someone raises a leaver request but they're not leaving until 2 weeks time, we can put that ticket on hold until the end date, then the ticket automatically comes off hold on ...
Hi All,I have a lookup select box field that I want to populate from a client script (onChange).I tried using g_form.setValue() but it did not worked.Does anyone knows why or a different way to do that? Thanks :))
Hi, Would anyone be able to help with he below issue I am facing please? We have a business rule set up to copy the assigned to and assignment group from the SC task to the RITM. The issue occurs when a user is populating a name into the assigned t...
