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How to redirect to the workspace from the notification Email

Hi Team,  We have email notifications with Incident and RITM with hyper link, when we click on that link that will be re-direct to Native UI.  How Can I implement to re-direct to the Workspace instead of Native UI? Thanks Ashok B 

B Ashok by Tera Guru
  • 1779 Views
  • 1 replies
  • 1 helpfuls

How to make Risk Assessment Mandatory for change Request

Hi All - we have Risk Assessment for change management and the questions are not mandatory.  Whenever user clicks on Risk Assessment, a form opens and without answering any question user can close the form assuming the risk assessment is completed. H...

Survey Questions not visible

Hello Everyone, I have created survey but when survey is triggered questions are not visible in survey.I created another survey it worked for 2-3 testing but again same problem occurred. Thank you in advance. Regards,

Resolved! Unable to connect Azure User Provision with new oAuth update

Microsoft have changed their User Privisioning via the ServiceNow application in the Marketplace. It no longer allows basic authentication and instead uses oAuth. No problem as it's more secure, but following the Microsoft guide it points to some gen...

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andy_now by Tera Contributor
  • 1974 Views
  • 2 replies
  • 1 helpfuls

Timer field

Hi, When incident State changes to "on hold", then there should be a timer field which should capture the time since when state is in "on hold"  Once the state is changed from "on hold" then the timer field should automatically clear the time capture...

anvitha ash by Tera Contributor
  • 573 Views
  • 1 replies
  • 0 helpfuls

Jira Spoke: Project key & issue type are missing in spoke

Hi Team,I am using jira spoke to create issues in Jira tool. I noticed that project key and issue type both are drop down options but there are no values. From where these are populated? When I load flow it gives following error: "a dynamic action er...

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sys_idIN

Hello, Just came across this thing wanted to know when and how can we use  What's does "sys_idIN" mean ? Why it is used sys_idIN 

anvitha ash by Tera Contributor
  • 581 Views
  • 1 replies
  • 2 helpfuls

Resolved! Move left header menu of Service Portal next to logo

Hi All, Need help, Out of the box, ServiceNow portal header menu is on right but I want to move the header menu on the left side just next to the logo. which widget I need to clone and what CSS code I need to add. please guide me. 

How to get value of variable from catalog item in catalog task client script?

Hi All,How can I make one field on catalog task form read only based on value selected in catalog item variable?I have tried below code to get value of variable but not getting result.g_form.getValue('variables.assignment_group');Please provide your ...

Community Alums by Community Alums  
  • 2164 Views
  • 1 replies
  • 1 helpfuls