Add Rejection Comments to Change email
I have a need to add the comments to the reply email when a Change or RITM is rejected.I know the field I want is Comments in the sysapproval_approver table but unable to add it to the email.
Forum Posts
Catalog item attachment send as zip file
How to send ritm attachment as zip file to the email of the requestor?
Auto resolve Zabbix notification incident
We have Zabbix as a monitoring system - we currently have it set up with a userID in service now with these rolesrest_api_explorersn_incident_writeServiceNow monitoring and integration with ZabbixIncidents are logged, and subject and notes are update...
Agent Workspace Attachment More options
How to Another option like 'Private' under 'Download,Remove,Rename' options of attachments as shown above? Is it configurable or needs to play with source code ? I can see component in debug as 'now-dropdown-list'. Not sure what it is in Servicenow ....
Resolved! how to create a button for downloading excel template
Hi All, I have a requirement like i want to create a Button for excel file download in the catalog item , how can i do this.. please help me on this requirement.
Resolved! How to add User criteria on 'std_change_proposal' table
Hi All, This is an urgent requirement to implement. Can anyone help me to fix this issue, please!!OOB User criteria is not available on 'std_change_proposal' table and we are not even able to add it from the related list. Is there any way to add User...
Glide Ajax not working on Submit Client script
Hello Community,I have a written an onsubmit client in Incident form using Script include but return false function is not working it is allowing me to resolve the incident which should not happen, Could anyone suggest as soon as possible. Client sc...
Numbers of hours user login and log out time in report, How can i configure this?
How can I run a report on the number of hours a person logged into UAT? Not just the time tracked working a ticket but overall using the system?
Resolved! Need to make Additional Comments mandatory when State in On hold or if On hold reason changes
All, I need to make the Additional Comments field mandatory on the Incident form when 1) When the state is changed to On hold or2) When the On hold reason changes I have created a UI Policy as shown here.However, whenever I submit additional comments...
what is the dynamic way to redirect link hardcoded in knowledge articles
Hi All, We have some knowledge articles with hardcoded links to old service portal. Now we have got a new portal. Now the requirement is, when we click on the link in knowledge articles it should redirect to new portal without changing links in knowl...
list view for all users
I have one custom table in which I have configured one view is configured this view I want to show all the users in the system. but there are some users who have configured the list layout as per their needs... I want to apply my default view for all...
Save and Submit buttons not visible on assessessment form
Hi,We recently upgraded to Tokyo and we see the save and submit button on the assessment form is missing. If anyone is aware on how to resolve this issue. Please let me know.On the assessment URL i see: #sp_survey_root to be added https://<instance>....
Use variables of Json payload in flow designer to fulfill requirements
We have a table where an entry will be made for every trigger condition of integration with JSON payload we are sending and the response .. we have to use some fields we are sending in that JSON payload in flow designer to implement other requirement...
hide worknotes from standard ticket conversation
we are using CSM Standard Ticket Conversation widget for ticket conversation in the portal, we have a requirement where I have to hide work notes from the ticket conversation page, we just want additional comments to be displayed and work notes shoul...
Resolved! Report tickets opened between the hours of 6 PM and 5:00 AM for the last year,
Hello Team, I need to report specifically any tickets opened between the hours of 6 PM and 5:00 AM for the last year, as well as any ticket opened on Saturday and Sunday.I know how to report on date ranges with the 'Opened' criteria, but I don't s...
