How to Skip the CAB approval for a change request based on custom field value

syam1
Tera Contributor

‎09-28-2023 03:51 AM

Hi,

 

We have a requirement where we need to skip the cab approval for change request based on environment field. Kindly provide the best practices to achieve the functionality in ServiceNow.

 

Thanks,

Syam

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3 REPLIES 3

Peter Bodelier
Giga Sage

‎09-28-2023 04:14 AM

Hi @syam1,

 

You can change the conditions in the Change approval policy, to skip approvals:

https://<<instancename>>.service-now.com/now/nav/ui/classic/params/target/chg_policy_approval.do%3Fsys_id%3D5b06ce5db701230034d1da23ee11a965%26sysparm_record_target%3Dchg_policy_approval%26sysparm_record_row%3D3%26sysparm_record_rows%3D4%26sysparm_record_list%3Dactive%253Dtrue%255EORDERBYname


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Sandeep Rajput
Tera Patron
Tera Patron

‎09-28-2023 04:15 AM

@syam1 We have dedicated workflows flows working behind the scene for Normal, Emergency and Standard changes, you can put an additional IF activity to check the environment and on the basis of it can skip the CAB approval if the environment is other than production.

 

Hope this helps.

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syam1
Tera Contributor
In response to Sandeep Rajput

‎09-28-2023 05:58 AM

Hi Sandeep,

 

We have tried that but it is not changing the state and tried flow formatters also. Nothing seems to be worked

 

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