How to stop processing inbound email action for certain type of emails?

[kannann_]

Hi All,

I would like a certain type of email to be ignored and not processed by any of the inbound email action. I am thinking to achieve this with Business rule, i changed the state to received-ignored, mailbox to junk but this did not help. The reason I am not using the property is I would like to check if the subject line has a ticket number in it. If it has a ticket number then let it process or else ignore the email.

Please advice.

Thanks.

[Pradeep Sharma]

Hello Kannan,

Use event.state="stop_processing"; Please refer below link for more info.

http://wiki.servicenow.com/index.php?title=Ordered_Email_Processing#gsc.tab=0

[Michael Fry1 · Accepted solution]

There is a plugin named Email Filters where you can add specific information to block emails. Here is screen shot of Ignore sender:

[Sarang Patil]

Hi Michael,

I have activated "Email Filter" but I am not able to navigate it through navigation filter.

Thanx,

Sarang

[Michael Fry1]

The module is called Filters, and it's found under System Definition.