Resolved! Cannot see record
What would cause the following? I have several new tables extended from Incident.
Forum Posts
Metric that calculates time worked on ticket by the person who resolves it
Hello, I'm looking to see if there is a way to create a metric that can be added to a report that calculates the total time worked on the ticket by the person who ultimately resolves/closes it. If not possible, is there a way to display the time/date...
Resolved! Change the "From" in the email to a actual customer name by scripting.
Dear Team,Please can you help me to resolve the issue . As below I am posting the question.When a ServiceNow Case is updated, then email gets generated, which has the generic From address like "GED Grip Support". We want this to be changed to Actual ...
Resolved! Getting date/time value from the email notification and then pass it over to the other field
Hi All, I just want to ask how to get the date/time the email notification was sent. Then after getting the value I want to pass that value to another field that is within the same form. Example, the email notification was sent when an INC is created...
What are the different types of ITSM licensing?
Can some only please provide me with what are the different types of ITSM licensing or if there's a breakdown on the type of ITSM licesning?Also, Can someone please provide with a list of all the ServiceNow ITSM personas and what they do? for example...
Audit vs History
Hi,I would like to understand what is the difference between Auditing and History.According to below link, it is being said that "By default, the system only tracks changes to the incident, change, and problem tables." But I can see all the changes t...
Asana Integration with Servicenow.
Hi all, Anyone have idea on how to integrate servicenow with Asana. i checked in one blog, that we will be able to achieve through flow designer,web services and OAuth Authentication. My requirement is that when ever a record is created in Asana ,...
How to attach a ppt file to a catalog item
Hi, I want to attach a ppt file to the catalog item so that users can be able to download the file directly from the portal. Any suggestions on how to achieve this.
Resolved! Color scheme / Theme to distinguish between different instances of ServiceNow
In former versions of ServiceNow I was able to adjust the color scheme / theme of different ServiceNow instances. My QA one was red, the prod one blue, the DEV instance green. So I could figure out right away in which instance I was located. This has...
Legacy system data to slush bucket of catalog item
Hi All, I have a slush bucket in service catalog, i need to load another system data into that sluck bucket,is it possible to do? please provide your inputs step by step please,Thank you in advance. Regards,Srvs.
Assessment question in table column view?
In assessment questions for survey , all questions are displaying one next to one , butIs this possible to show 3 question in one table ? like belowUserEmp IDFeedback
Regarding Change Approval
Hi Team, I got a requirement for change module if "a,b,c" are level 1 approvals and "a" approved it. And same "a,b,c" are approvers at 2nd level of approvals. Now, "a" should not approve and we should restrict him to approve. And others in group shou...
Insert RITM based on date.
Hi All, I have a date field in Sc task, Once that data variable selected, I need to Tigered the New Ritm through the script. But here the condition based on that Date selected, After 10 days only it needs to Insert the New RITM through script.For ex...
Resolved! "[PA AppSec] Daily Data Collection completed with warning" daily email to ServiceNow admin account since upgrade to Quebec
Every day since we upgraded our prod instance to Quebec, our ServiceNow admin account gets this email. It's only a warning, but I don't know if I'm being warned I'm logging too much and that this could impact performance. Or does this just mean I sho...
Start SLA on custom date
Hi everyone,I am trying to create an SLA Definition for Catalog task.I want the SLA to start on the date selected by the user i.e (New Hire Start Date) which is a variable in request item. I have tried using retroactive start and putting 'actual star...
