I am looking to set my one of my UI actions so that it is only visible after a field on the incident form checked (set to true) The name of my field is called "test" (for now). I attempted to add it to the conditions script but that does not seem t...
Hi, I have a req. to make the author field editable for current knowledge base group members. I have created the write ACl for author field with following advanced script but it's not working.answer = false;if (gs.getUser().isMemberof(current.kb_know...
Hello, Any on please help me on the below scenarios.1)Employee name variable should contain only alphabets.2)date of entry field must accept only current date (as per system date) and not past or future date. Thanks in advance.Sravya
Hi All I've created the pop up message by client script like below:so when task is assigned to specific group and uset wants to change it then he can see the confirm pop up message:,,If you change the assignment group, the XYZ cannot be longer proper...
Hi Team, I would like to know is there any possible way to format the look and feel of a record producer in servicenow ?How we can do the style of a record producer fields/ variables and background.Please suggest.
I have created a new custom table - 'u_consultant_tables' with fields as u_name and u_employee_type. Have also created a new form 'Hiring new form' with variables as u_name and u_employee_type and have connected using business rule - and the code is ...
Hi, My requirement : I have created one new variable in catalog item "Project Number", for this project number variable i need auto numbering functionality like incident number. Please help me on this requirement. Thanks,
Hi ,How do we select the template in the catalog task from Flow designer? When I select action as Standard .When I select action as Standard change request it says it will take the template associated to Catalog. Seems like its not working.
Hi All, I am having an existing ACLs on the table - asmt_assessment_instance_question. In read and write acl: existing script is like below with the role - u_ticket_admin:answer = (current.instance.user == gs.getUserID()) || (new AssessmentUtils()).h...
Hi team,I have created one SLA definition with some filter conditions and It should not trigger when I select any business service from the below conditions.But the SLA is triggering when I select business service one of those above.Am I making any m...
Hello, In the users table we have one business rule and that business rule will create an incident whenever the user is Inactive.Now our requirement is incident will create only at Monday - Friday at 9Am only.How to write a schedule job to trigger t...
When configuring the Contextual search on Incident table we have the different tab section1. Search fields2. Filter configuration. In search field we have the short description. In filter configuration I am using the Resource Configuration - Knowledg...
@Waffle I have requirement like whenever a user submits a request from Employee center a User story should create in Azure Devops board. I am using rest message to integrate. Any one have done this requirement earlier. If yes Please send the document...
Script include returns array of values, which we can see in logs. But in the catalog item variable nothing is getting displayed. Please do the needful. Regards,Anus
Can anyone help me with this question with detailed explanation?What role can create major incidents directly?1. ITIL2. MAJOR INCIDENT MANAGER3. INCIDENT MANAGER4. ITIL ADMIN
