[Context] From the catalog item, the user will attach an image to the attachment variable. The image will then be attached to the email notification, rather than being embedded in the email body. [Q] How do we attach the image file to the email? Can ...
Hi All, Metric definition needs to be built on a custom table (extended from task) to capture the timestamp of group changes to know which group took how much time on an incident. Can any one please guide on this. Thanks in Advance.
Hi all, I have a requirement of get the MRVS values and set it into a Multiline text which is present inside a SingleRow Variable set from a catalog item but when it came to RITM and sc_task the vlaue is not visible accurately as expected.i have att...
Hello Community, Quebec release introduced important updates on change management, peculiarly the flow designer now supports the change request process instead of workflow as I can see it on my personal development instance. One of my customers recen...
Hi all,Is there a way we can use a custom URL to replace the instance name for our new portal? For example, if the current portal URL is:https://instance-name.service-now.com/service_portalCan we change it to a custom URL like:https://supportIT.servi...
Hello, we noticed one issue with one of our catalog items in the service catalog. When you open the catalog item, it scrolls down automatically below and almost all of the description is left above. In the screenshot below you can see that the scroll...
Hi Team,I am tying to write a client script it displaying the message on the top of the from i tried lot of steps to resolve the issue Created a new property with Sys_properties.tableinactive the isolate script field But Still the issue remains same...
Hi All, We have a requirement to redirect the record producer to a specific page upon selecting a value for "Business Service" field. The redirect should happen as soon as a value is captured for the Business service field, even without clicking the ...
Hello community, How can we use cart API script in transform map to create RITM variables for a catalog item.
Hi, I have a Catalog Item in which I have a On Submit Script which needs to show Error Message when the request is Submitted with Duplicate Variables. But As soon as I submit the Error Message is shown but the Order Confirmation Pop-up shows up and t...
Hi,While running the ATF i am getting the error message. Please help me out how to troubleshoot the same.Thanks,
Hi team, is it possible to replace attachment icon with drag and drop attachment functionality on the catalog form/ record producer form?
Recently our instance got upgraded from Eureka to Geneva.After the upgrade our MID Server was down, the version of the MID Server doesn't match with the Build number of the ServiceNOW upgraded version.I tried running the service after however getting...
Hi team,I have created a new catalog in that i have created one multiple line text and added default value then i have created one ui policy when condition is satifies variable is visible but default value is showing as empty in catalog form, can you...
We need to create an inbound flow to update existing cases from emails that have been fwd that also contain the case number in the subject and the water mark, how do we configure this. Also we already have an existing flow to create a new case from e...
