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09-14-2023 03:36 AM
Hello All,
I have a requirement where I am attaching SLA on sc_request (Request Table) where the Start Condition is "State" changes to "Work In Progress" and the Stop Condition is "State" of the Catalog Task changes to "On Hold".
How can I achieve this requirement?
Thanks and Regards
Anshul
Solved! Go to Solution.

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09-14-2023 03:42 AM
Hi @anshul_goyal,
You will need to use a field on the sc_request table to stop the SLA.
This means, that in a business rule, or in your request flow/workflow, you will need to set a (custom) field on the sc_request to a value which stops the SLA.
You cannot do that on a related record directly.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

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09-14-2023 03:42 AM
Hi @anshul_goyal,
You will need to use a field on the sc_request table to stop the SLA.
This means, that in a business rule, or in your request flow/workflow, you will need to set a (custom) field on the sc_request to a value which stops the SLA.
You cannot do that on a related record directly.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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09-14-2023 04:12 AM
Hi @Peter Bodelier,
Thanks for your response.
Thanks and Regards,
Anshul