How to test catalog in service portal and catalog task state should be closed using ATF

Raghav22
Tera Contributor

Hi,

I have created catalog item and also workflow is attached to create catalog task but after that i want to closed catlaog task state to closed complete and also validate RITM is also complete or not.

Below are the steps which i created. I do now it will not produce me to expected result please help me for getting result.

@Ankur Bawiskar appreciated if you help me.

find_real_file.png

 

Thanks,

Raghav

21 REPLIES 21

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you need to get the catalog task first for the REQ and then close it

Till where it is working fine?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

HI Ankur,

Thanks for the quick response!!

Till step 4 it is working fine but on step 5 it is throwing error.

Please refer the screen shot

find_real_file.png

Hi,

in step 5 you should check and find REQ

REQ [IS] Output from Step 4

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

ok fine i will change step 5 and rest all the steps are right or also they need any changes