Resolved! Is there any way to increase the length for a choice list ?
Hello All, Is there any way to increase the length for a choice list ? Right now it is taking only till 40 characters. Thanks, Priya.
Forum Posts
Resolved! How to Use RTTM Variables as condition in Business rule in RITM Table?
Hi Team, Can somebody help me on this. i am trying to copy values from variables(which are in Variable set) to fields in RITM Table by using Business rule. By using below script in my after business rule which is on the sc_req_item table values are n...
How to make the checkbox read - only using Client script
I have four checkboxes in my Form , whenever the user selects one checkbox the other three should become read - only once the selection is done . It applies to all the four checkboxes , I tried implementing it using UI Policy but as the UI Policies a...
Resolved! There is a Javascript error in your browser console. How to fix this error
Hello, ive a service catalog page and some items to order, once user user click on the item, it shows the error as given in the question. When i check the console the following error shows up. (g_env) [SCRIPT:EXEC] Error while running Client Script "...
How to show field message info for each of select box in a sub category .
How to show field message info for each of select box in a sub category .We have 40 select box . if sub category = A then message "test a" B = Message is "test b" c = "Test c" like 40 selection is there . Regards, Please suggest
How to allow decimal values in integer field
In a Integer type field it should allow decimal values as well.I have followed below script but it is not accepting decimal values Client Script : onChange function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newVa...
Resolved! When an application is created using Guided Application Creator (GAC). what features does the application have?
When an application is created using Guided Application Creator (GAC). what features does the application have? a. Default access controls are created b. None of the listed options c. It provides visual interpretation d. It displays data in the f...
Resolved! Adding a Mandatory Close Notes to SCTASK
I just want to make sure this makes sense.. We have 1 Tier 2 who refuses to leave notes... super fun. So when my Tier 1 team goes to check on a Catalog task and we see its been completed by this admin, we have no idea if he actually did what was ask...
Calling a Script include in another script include
Hi, I need to know how to pass parameters in script include by calling a script include inside another script include?
Bulk update to knowledge articles
We are currently looking at renaming the assignment groups in our system, but the challenge we foresee is lot of them are referred within the content of the Knowledge article. Is there a safe and recommended approach to do them in bulk? V
Resolved! Unable to convert sys_id into Names. Help!!!
Unable to convert sys_id into Names. Help!!! Current codes works and returns When the line in orange is enabled. But the underlying function does run Scripts-Background. function onChange(control, oldValue, newValue, isLoading) { var access = ...
Accessing multiple catalog task in ATF
Hi, In a catalog item that i am testing in ATF the workflow is as such, that it generates multiple catalog tasks(around 15) for a single RITM, i am able to query the sc_task table for all these records, but now i need to access each record and close ...
What exactly is the point of the "business service catalog" feature??
(SN jargon in italics to easily identify) We have enabled the Service Portfolio Management plugin. Our intention in doing so was, to associate the individual service "Catalog Items" we offer with the "Business Services" in the "CMDB", and hopefully m...
Resolved! Need a report which show all users with their roles assigned in servicenow.
Hi , I have 400 SNOW users IDs in excelsheet. Now I need to pull a report to see what are the roles does each user have? Exe: kuma42 - itil, admin, change, incident_user kuma43 - admin, problem_user, itil Please help me to get the report. Thanks,
Resolved! Filter Condition Changes from null or empty
HI AllI need help creating a filter condition on the field Assigned To when it changes from empty (null). Is there a way to do this?I'm using this filter in a business rule to create metric instances on who is doing incident assignments when the as...
