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Resolved! Which one should I use task_rel_kb table or m2m_kb_task table?

I would like to allow to add relationship between incident_task and kb_knowledge to the user who has role "snc_internal" in the "Incident Task" record form. And I assume that this user has not role "admin". Which one should I use task_rel_kb table or...

Masa4 by Giga Contributor
  • 1807 Views
  • 8 replies
  • 3 helpfuls

Embed a video in a knowledge article

Hi,I have uploaded a video (.mp4) via System UI>Videos. This video is playing viewing in the list view of active videos.When I want to insert this video to a new or existing knowledge article using the option:the video is added to the article.After ...

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frank_magnin by Kilo Contributor
  • 9893 Views
  • 5 replies
  • 7 helpfuls

Resolved! Hide 'Preview' Button/icon from specific Tasks with condition

Hi, We have catalog Tasks that get generated for all requests and all tasks have 'Preview record' icon next to Request Item variable (see below) I would like to hide this icon / button for specific catalog item requests where we have hidden Variable...

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Ahmet1 by Tera Expert
  • 2142 Views
  • 5 replies
  • 1 helpfuls

Resolved! Should I migrate from CALL to IMS?

ServiceNow has a "Service Desk Call" application plugin and an "Interaction Management System" application plugin. We have been using the Call application for a while. It works great to document the information about a call before we know whether it ...

incident task related list won't display

We are wanting to use the incident task->incident related list. We add the list.  Then try to look at the list and it is not visible. With the list not visible, i cannot configure the list control for the list. I noticed there is no relationship bu...

Resolved! UI Page, Reference field mandatory not working

Hello All, In UI Page i'm using the reference field and want to make mandatory. As it is used pop-up in incident form. I have used  required="required" mandatory="mandatory" required="true" required="required". Even it is not working and lastly I use...

SNOW44 by Mega Guru
  • 1492 Views
  • 3 replies
  • 2 helpfuls

Try to add Drop down menu item on Service portal Header.

Hello All, I want to add "Country " dropdown menu on service Portal Header that i highlighted on Portal header. Lets we want to display 10 countries name from dropdown menu on header , user can select country from the drop down menu from SP header an...

aritra11 by Kilo Contributor
  • 2022 Views
  • 3 replies
  • 0 helpfuls

Resolved! How can I export Mass/Bulk Update Sets?

Hi, I have planned to Clone Dev Instance. Prod to Dev. So I have to take back up of the Update sets. There are some 185 Complete Update sets(They have been migrated to Prod) which are required to take back up. I have to open each one and "Export XML"...

Wait for condition on Approval

Hi Guys,Just want to check if some of you encountered this kind of scenerio, basically we have a request form for a specific system, once they submitted the request a ticket will be assigned to our team, our team will generate the approver manually o...

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InfoBlox Integration

I am looking for the following.Infoblox DDI activity packInfoblox DDI activity pack I need to install it and see how far this actually goes.I wand the InfoBlox Grid Server and Service Now CMDB to automatically stay in sync.Right now the FQDN field is...

vanceturner by Kilo Explorer
  • 3126 Views
  • 15 replies
  • 4 helpfuls

Resolved! Permanent links on Knowledge Articles in Service Portal

When using the Knowledge Management Advanced Plugin in Kingston articles are published in the Service Portal with an unique URL for each new version pubished. The /sp?id=kb_article&sys_id=<sys_id> changes accordingly. My question is: How can I for on...

ingebrigt by Tera Contributor
  • 4937 Views
  • 11 replies
  • 10 helpfuls

Resolved! Restarting workflow not working properly

Hello,   I am facing very weird issue while restarting the workflow. I am restarting the workflow when the change state moves to Draft by clicking on Re-Draft button. So using UI Action I am just setting the values like change state, clearing start/e...

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