How to track the time worked on task records

[Akhila Sankaras]

May I ask what are the best ways to track the time who viewed/worked on tickets, That may need to track even on who is not assigned.

[Bhaba]

Hi Akhila,

You can track the time worked on each and every ticket with the OOTB metric functionality.

Follow the below steps:

1. Create a new Metric Definition on your custom table by navigating Metrics >> Definition(metric_definition).

2. Create a new definition:

Table -> ABC

Field -> Assigned To

Type -> Field value duration

3. On your target table, configure related list and bring Metrics

4. You'll be able to see the time taken work on that ticket under the related list.

Note: You can also add metrics to The 'state' field or 'assignment group' field to track time taken between the states or groups.

Please, reply back for any query. Close the thread if you find this helpful.

Thanks.