Resolved! Create a RITM using cart api in scoped application.
Hi All, I want to create a RITM using Cart API and REST message POST method. When incident is submitted in source Instance RITM should be created in Target Instance. Thank You, Sai.
Forum Posts
Resolved! Difference between async and Query BR?
I am hoping to get some help to understand what is difference between async and Query Business rule with proper example. I have gone through docs but unable to get clear idea. Regards, Sam
Resolved! Importing Configuration Items
Hi Everyone, Currently, I'm trying to import communication items into ServiceNow from an Excel spreadsheet. I thought the best business practice was to import configuration items, then assets, connecting the two with a coalesce. The coalesce is not ...
Resolved! UI Page Navigation History
As per the servicenow documentation, Navigator history will not track the UI Pages History. But i can see the UI page History in the table sys_ui_navigator_history. Look at the below screenshot. Correct me if am wrong.
Resolved! View Incident Tasks
We Configured our incident so we can add tasks and assign those tasks to different groups. Followed instructions https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/incident-management/task/create-incident-task.html and it ...
OpenFrame CTI application
Hi, We are developing CTI application for incident management in ITSM. We used Openframe plugin to achieve this. But, got two questions regarding Openframe plugin, 1. Is openframe plugin available for all instances even if CSM module is not enabled i...
Shapes for Service-Now in Visio
Does anyone have any SNC shapes for Visio ??
How to post an email response to the Activity of the parent RITM
Hi Community,I have enabled the option email in the SCTask form, in such a way that end users(fulfiller) can send emails directly to the requester, therefore I have this inbound action that is triggered when a requester replies back to xxxxxxx@servic...
Resolved! Filter condition for Reference qualifier
Hi all, I have a requirement where in I have a field type 'List' for 'Approvers' which I need to filter based on users of current company and active users. The company part worked for me i.e. javascript: 'company=' + current.company' but how can I in...
Resolved! Assignment Group View - Incorrectly displaying group hierarchy in TASKS
Good Afternoon, Please can someone advise, I am trying to amend our "Assignment Group" view on our SCTASKS and RITMS to match the same view as Incidents and Changes etc. Example; This is how the assignment group field displays assignment groups with...
Resolved! SLA Definitions and Timezones
Hi everyone,for me it's not clear what the possible impact is, regarding to time calculations, when setting a specific Timezone on a SLA Definition. The ServiceNow Wiki didn't really make me wiser in this area... Could someone clear this out for me? ...
Resolved! How to get Json data from field through business rule.
Hi All, How to pull below Json data from a field. I am storing the Json data on form in a particular field that is string field. The below data is from a catalog item details. {'sysparm_id': '0d08837237153000158bbfc8bcbe5d02','sysparm_quantity': '1...
Resolved! What environment should I start implementing in? Prod (then clone down) or Dev (and move up)
Hello everyone, We're going to begin implementing our system soon, and I was just wondering what's everyone's take on this is. Servicenow on the ITSM Guided Setup recommends that for new users to start in prod and clone the system down to test and d...
Resolved! How can I delete all records from a Table?
Hello,We are on Helsinki and wanted to delete all the records (> 20k) from a table. How can I do that? please advise.Thanks,Rajan Mehta
How do I add Affected User to Call and Incident Form?
When I try to add Affected User field to Incident form, it does not appear as an available option to add to the form. I have checked Yes for Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, ...
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