ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How Many types of Script Includes()?

How Many types of Script Includes()? Please provide the correct answer: Two types(client callable and server-side)  or Three types. Which one correct? Thanks Ram  

ram2497 by Tera Contributor
  • 3927 Views
  • 4 replies
  • 2 helpfuls

Resolved! Report on Most Used Article This Year?

I've been tasked with creating a report to find the most used Knowledge Base article this year.  Looking at the kb_use table, I don't see a way to filter views for this year only.  Can someone provide some guidance?

feenix by Mega Expert
  • 2004 Views
  • 3 replies
  • 1 helpfuls

How to add locations to the location map?

Hello everyone,  It's a little unclear in the documentation (maybe i'm just looking at the wrong docs) how to add location records to the location map. I tried adding the latitude and longitude to a few location records but they're still not showing ...

find_real_file.png
Winston by Tera Guru
  • 1911 Views
  • 2 replies
  • 0 helpfuls

Resolved! Push multiple values into glide list field?

Hi,  I need to push multiple values into a glide list field from records retrieved from gliderecord. Currently it's only pushing one value. Is there something simple I'm missing? I've logged it and the glide record is returning 5 records. (function e...

find_real_file.png
sndev1099 by Giga Expert
  • 4222 Views
  • 10 replies
  • 2 helpfuls

Resolved! Feedback widget for Service Portal

We have a requirement for users to provide feedback on how our department is running especially with the recent implementation of ServiceNow (Madrid) and our new Service Portal. I’ve been asked if we can add a widget to the service portal that looks ...

find_real_file.png
Alex Saager by Tera Contributor
  • 3359 Views
  • 2 replies
  • 4 helpfuls

Resolved! Not able to view dashboard shared with me.

When i try to view the report dashboard it says "Report visible only to a specific users of group.All other members are able to see it.  I already have ITIL role, Report Security - enforce access control checks" plugin is also active. Also both the d...

find_real_file.png
bikash3 by Kilo Contributor
  • 5742 Views
  • 6 replies
  • 1 helpfuls

Minimum basic role to read HR knowledge articles

Hi All, I wanted to know what is minimum role required for users to read HR knowledge base articles... the role  "sn_hr_core.kb_writer"  gives access to entire HR knowledge base along with editng option, but is there any way in which we can give just...

Community Alums by Community Alums  
  • 2094 Views
  • 6 replies
  • 1 helpfuls

Resolved! Visual Task Board restriction

Hi, Does anyone know how you can restrict what is allowed is guided boards?  I want to allow ITIL users the ability to use boards but at the moment an ITIL user can select a pile of things, the worrying this is that it allows them to view records eve...

find_real_file.png
Riaz3 by Giga Expert
  • 2480 Views
  • 8 replies
  • 2 helpfuls

How to include attachment in Approval notification email

Hi When a user raises a request item in the catalog, they have to attach a document to this, and when they submit the form it sends off an approval email. How can I get this document attached to the approval email that sends off? Thanks James

james_ledger by Tera Contributor
  • 2878 Views
  • 4 replies
  • 3 helpfuls

User Not Authenticated Issue in Rest call

Hi Team, I am creating outbound Rest for creating the update set record in another system but i am getting the error as below. I have given the required integration roles to that account and also used same credentials to another REST it's working an...

find_real_file.png
sri83 by Tera Guru
  • 3230 Views
  • 7 replies
  • 0 helpfuls

Resolved! ACL for sc_task Additional Comments

Hi all, Would anyone happen to know the ACL that governs sc_task.additional comments (or is this sc_task.comments) Generally the team only have work notes which is fine, but there are some Catalog Tasks I've created where I want comments to be availa...