HI All, I have written a on CellEdit client script on incident table, when ever close notes is empty and close code is none, then it should not allow to closed the incident from the list view even. It is preventing incident closure but how to show an...
Hi, I wanted to remove the users from the role "knowledge" but the inheritance was true so, I used a background script to update the inheritance to false. But while using a background script I made a mistake in Encoded query because of which inherita...
I want to know about Business rules with full clarification
How to write a script for auto numbering records through business rule.I have written below script but it is not triggering. var gr= new GlideRecord('table_name');gr.orderByDesc('field_name'); gr.query(); if(gr.next()) { var num= gr.field_name; var s...
Hello All, We are using a link in servicenow as https://abc.service-now.com to https://xyx.service-now.com. What all are action item need to do before requesting in hi portal? can some one please help to create mitigation plan or action tracker which...
Difference between solve permanently and solved workaround in incident ?
HI All, I have a change form . As soon as submit or update the change_request form. The form should be refresh (not redirect).So i have one business rule to update change_request . So i tried the below method to refresh but did not work. gs.setRe...
I am trying to disable certain multiple choice options on onload for catalog item. Tried the below but did not work: var form = typeof g_sc_form != "undefined" ? g_sc_form : g_form; form.removeOption(<fieldName>, <choiceValue>);andg_form.removeOption...
I have our phone number fields in the e.164 format, and now someone needs to add an extension (phone# - ext)How can I do this without adding a field? Multiple down sides of just adding a field.
I need to create a report that shows Incidents that are assigned from group (A) to group (B) and group (b) to group (a). I can't seem to achieve this on the same report. I know my table needs to be Incident_metric I have the Assignment Group- Applica...
Hi Team , Could you please provide solution for below requirement. Q)We have so many locations and 3 assignment groups. 1: If caller locations is United Kingdom ,Spain and Russia : If caller raise a ticket above locations business hours we need to a...
Do clones wipe out workflow contexts?
I'm new to the London version, could someone explain to me what the difference is between business service and application service, from what I am reading they look to be the same thing, are they or are they different? If they are different when wo...
I would like to know more about Web or Proxy architecture on this case. Please kindly explain more.ServiceNow does not provide or support this facility. In order to accomplish this, you must procure and configure a web or proxy architecture to answer...
Hi All, We use Templates for Standard Changes. I've created a module in the Change application where users can select the template and automatically create a change with the relevant change tasks generated. It's recently been brought to my attent...
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