How to transfer multiple assets using a transfer order?

ITAMEd
Giga Contributor

Hi all, 

I'm trying to find a solution to track the movement of assets between sites in our organisation. I know ServiceNow has the transfer order functionality but I'm struggling to find something with a good user experience. It appears that whilst a transfer order (TO) can have multiple transfer order lines (TOL), each TOL can only have one asset associated with it. The TOL is then processed at the Transfer Order Line Task (TOLTASK) level. 

So, and here is the problem, if you look to transfer ten assets across the organisation, the TO needs ten TOLs created. These ten TOLs then in turn each have five subtasks to be completed. To move ten assets, you need 60 interactions within the system. That seems incredibly labour intensive for what is, in effect, one piece of work.

Is there a better way of doing this? Am I missing something obvious?

Also, from a deployment/stores point of view, they don't particularly care which assets are moved - one HP Elitebook 840 G6 is the same as another for their purposes. It is more efficient to specify a model and then they can grab the first one in view within the storeroom rather then specifying the specific item which then must be found. Can you remove the specific asset without jeopardising the overall functionality?

Many thanks

12 REPLIES 12

kimfrick
Giga Contributor

I am curious about this as well.  I am also trying to find a good tutorial on Stockroom, transfer ect.  A Youtube video would also be useful.

 

Kim

ITAMEd
Giga Contributor

Just looking to bump this, so hopefully someone can provide an answer?

Jeanna2
Kilo Contributor

I agree if you have any kind of volume to transfer then this is really unusable.  

Victor E
Kilo Explorer

I am working to figure this out as well, I think the solution might be to add some code in the TOL workflow, I'll let you know if I can achive something useful.