Hello Experts, I want to change the color in the hyperlink in addinfo message to the same as all the messages shown in one color.(which is green font) Now, a hyperlink is showing in black color in addinfo message. Could you help me in this case? Foll...
Hello! Our problem management team submitted an INC to us (below) that outages associated to incidents are not being automatically associated to PRB records. See below. Is this supposed to happen automatically? I cannot find any documentation or c...
Hi,I need a check box on incident form. Can any one please help me with that.Regards,Uzma
Hi Community, I hope you can give me directions on this. My issue is on my DEV and QA environment, when were having issues creating access request thru the service catalog. The error message says that we can't submit the access request because the ...
I have a user that is trying to get a view into all of her tasks (incident, change, it request, etc). She's trying to view the task list where the assignment is herself. She is trying to filter out states from incidents by using 'is not one of" awa...
when an incident is resolved by fixed by change . Change number is not showing up in fixed by change field.
Can anyone confirm that the "repeat_until" date on a maintenance window should be considered when conflict detection runs on a change request? (meaning if the date is in the past then the maintenance window shouldn't be considered for detection.) ...
Hi, i am new in integration. can someone provide me REST integration examples (using third party app like JIRA), or somewhat videos links etc to get the concept clear.
Hello, First post and a very new user. Using ServiceManagementSuite - Production. This is a series of general basic questions. Unsure if I'm in the correct Forum/Topic. Company is starting to integrate ServiceNow but we are having some difficulty wit...
I need a report where Ticket Handled count based on the user for a one group ex: in admin group, ticket is assinged to User A and then moved User B and Again its moved back to User A. now in the report, i need like this ticket handled by User A a...
I have PA plugin installed in my PDI yet there is no data displayed in my DB Is there something else that needs to be turned on? thanks
Hi, We have an urgent requirement from the customer to create a Time series Incident Ageing graph in the Performance Analytics Dashboard. The X- axis would contain the days and the Y-axis will contain the count of the total pending incidents.. The ma...
I am unable to create knowledge article from incident by ticking the 'knowledge checkbox' even after the incident is resolved. OOB 'incident create article' is present.
Hi All, we have a requirement to create 3 variables in MVRS, Category, sub category and quantity. When a category is selected, only the sub categories associated to that category should be displayed. How can we achieve this? Thanks!
Need to update 'CI' and 'Service' via background script for a Closed record. I see the record is getting updated but CI and Service are not showing on the record. I am using the below script: var grchange = new GlideRecord('incident');grchange.addQue...
