Hello All, Do we have any process or best practices around re-opening the closed request. This is necessary when the request is closed without completing the fulfillment at the satisfaction of the requestor. Please suggest. Regards Saranesh
Is it possible to add search field in service portal for a table? I am showing some list of records in the portal.. now along with these I need to add a search field..
Hi everyone , My SLA is getting started(created) with "has breached" field checked in that is "True" .what may be the reason ? which is not ideal ,has breached should be checked in (true) only if the SLA has breached
Hi, OOTB "System Status" under service portal to display the CMDB CI class services, if possible to list out specific 10 CIs only with predefined sequence instead of show all in below widget?
Hi, I have a requirement to remove the existing "Submit" button on the portal and add a custom "Calculate" button on the service portal. I have a couple of fields on the record producer and once all the field values are filled and i click on the calc...
UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this , Below is the ui policy Andalso i have increased to highest order for that ui polocy.
Hi Experts, Need your help in formatting my mail script font/style to be consistent with the Notification we have. We have a notification which per checking is using Arial font, size 12. This notification is calling a mail script. Now, when the noti...
What is best practice to hide choice values based on roles in form and list view?
Hi folks,our customer has the Requirement that he would like to create custom Software Product Lifecycles(sam_custom_sw_product_lifecycle) related to the Product Models from Application Services.With the ITSM Standard Configuration it is not possible...
Hi Experts, I am writing one after business rule on cmdb_ci_service_discovered table to update relationship type in cmdb_rel_ci table. (function executeRule(current, previous /*null when async*/) { // Add your code here var rel = new GlideReco...
Hello team, There is two fields on the form 1) is list type field which is refering to user table 2) is refence field which is readonly & it contains one default group"XXX". When users added to the list field, same users will be created in the group...
Hi, I am creating some Standard Change templates and have a question about Change Tasks. I want to set up a Standard Change template for decommissioning a virtual server. During the Standard Change proposal I can add some 'Standard Change Task Templa...
Hi All, I need to attach pdf file in record producer,please help me here. Example : Click here to download Gratuity form - Form F
Much thanks to John Andersen, as always, for his stellar work on the Service-Now platform with regards to integrations.ServiceNow integration to JIRA through REST API's-John James Andersen I was wondering if anyone had any tips on this. I set this u...
As catalog editor, a rich text variable of a catalog item specifiy a link to a location queue for appointment, When my catalog item and his associate variable set is clone over different instances (PROD > REC, PROD > DEV ...), I want this link to be ...
