To check Which Template applied on form
Hi, Need a field which will populate which template has been applied to a change form.. thanks
Forum Posts
Need to display backend of name of each feild?????
I have a requirement that whenever i opens the form of any table i shoud also see backend names of each feild either beside feild or below feild. How to do it?
sending a table export to a network folder
Evening all I have a requirement to send some data to a network location via a mid server (already setup) with a weekly delta sent to the same location. I am certain there used to be a simple way to retrieve data from a network folder but I am unsu...
Display a Message when the File Attachment field is empty while submitting a form.
Hi Everyone, I am working on a Client script to display a message(Are you sure do you want to submit the form without an attachment?) when a File Attachment field is empty. but it is not working for the Client script I have written. Please take a loo...
Resolved! how to pass information from a record into survey?
We are trying to create a series of surveys chained together using Triggers. The idea is that we want to create surveys on configuration item records, and use the data of the CI to assign the next survey. The problem we are having is that we want e...
To check if user has changed a variable value in form via onChange script in portal
Hi Is there a way to know if the user has changed a field value in a catalog item. I am using onChange catalog client script. On change of a variable in portal i need to know if the field was changed by user. For the context I am using API to autopop...
Resolved! How to attach an inbound email as an attachment to an record from another table , if the inbound action is written to sc_req_item table.
Hi, I have a requirement when inbound email received from service-now with the subject line with RITM numbr, it should create a new record in the table 'department' and that record should have that inbound email as an attachment. This should be appli...
How to CREATE ticket from JIRA to Servcienow ?
Hi Team, Requirement is that user will create bug in JIRA system , the same ticket should be created in ServiceNow. Is it possible to Create ticket from JIRA to Servcie-now? If yes how could we create it ,is there any documentation arround it. Note...
Import data via a Record producer and generate/ display a message on the screen with detailed results of how many records are inserted / ignored/updated
Hello, I want to import data from external file expected it would be excel file. This I have implemented using the record producer where solution enables users to submit a record producer with an attached excel document which generates a data source ...
Resolved! How to set state value using Flow Design ?
Hi Team, My Requirement is in custom table How to set state value using Flow Design . in work flow we are using set values moving next state , in flow design is there any option? Thanks, karishma.
Need to create ACLs to restrict the ITIL users to view the attachments.
Need to create ACLs to restrict the ITIL users to view the attachments. Currently there is no restriction on unauthorized users accessing documents which needs to be restricted
Variable does not visible on RITM and TASK
Hello All, I am facing issue regarding RITM and Catalog Task .When I submit my form on service portal so ,my variable does not visible on the RITM and TASK but some time visible and some time do not visible. I have checked variables global as tru...
multiple languages for a field
hello experts, attached is a screenshot. i have to make the operational status to non-operational but the value is 2 and the label is in different languages. i want the english one only. gr.setValue('operational_status',2);//gr is the object on this ...
Resolved! update records in the fastest way
hi all, i have a requirement where i have 20 lakh records. and of those 20 lakh records, i have to change to operational status field value to non-production. below is the code that i have written. can any1 suggest me a better way. var gr=new GlideRe...
Database View access permissions to ITIL/non-admin user
Hi, How can we give ITIL/non-admin user an authority to use Database Views. Currently, user has only a read only access to DB views. Any help is greatly appreciated. Regards,Hari
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