Hello Now Community I have a situation where by several tickets showing reassignment count of 1 even if they were not re-assigned. Looking at the business rule it is set up correctly I believe. Situation: Received an email from a external vendor send...
We have just been provided an API of a Vendor and I want to hit it from ServiceNow instance? How can we do that?
I am created a new Topic under Conversational Interfaces > Virtual agent > Designer I tried using a Duplicate from an existing model and I also created a new one from scratch, but I have the same issue for both. After I created the Topic and publishe...
Hi, I cannot find any resources that pertains to the management of the avatar on workspace. I've followed the instructions about enabling the icons from the properties but still it is not working. How can I change this to use the profile image I have...
Hi, I made the user active yesterday. But today the same user changed to inactive because of Systemscheduler In sys_user table, some scheduled job/script is automatically updating the active value as false based on some flag value. I want to find out...
Hi,I need a check box on incident form. Can any one please help me with that.Regards,Uzma
Hi Community, I hope you can give me directions on this. My issue is on my DEV and QA environment, when were having issues creating access request thru the service catalog. The error message says that we can't submit the access request because the ...
I have a user that is trying to get a view into all of her tasks (incident, change, it request, etc). She's trying to view the task list where the assignment is herself. She is trying to filter out states from incidents by using 'is not one of" awa...
when an incident is resolved by fixed by change . Change number is not showing up in fixed by change field.
Can anyone confirm that the "repeat_until" date on a maintenance window should be considered when conflict detection runs on a change request? (meaning if the date is in the past then the maintenance window shouldn't be considered for detection.) ...
Hi, i am new in integration. can someone provide me REST integration examples (using third party app like JIRA), or somewhat videos links etc to get the concept clear.
I need a report where Ticket Handled count based on the user for a one group ex: in admin group, ticket is assinged to User A and then moved User B and Again its moved back to User A. now in the report, i need like this ticket handled by User A a...
I have PA plugin installed in my PDI yet there is no data displayed in my DB Is there something else that needs to be turned on? thanks
Hi, We have an urgent requirement from the customer to create a Time series Incident Ageing graph in the Performance Analytics Dashboard. The X- axis would contain the days and the Y-axis will contain the count of the total pending incidents.. The ma...
I am unable to create knowledge article from incident by ticking the 'knowledge checkbox' even after the incident is resolved. OOB 'incident create article' is present.
