how to trigger a email notification based on choice selected in the Request field of item?

Deepika61
Tera Contributor

Hi All ,

Actually we have one catalog item in that there is choice field "request " with choices Add, Mod, Return, , based on the choice selected , then different variable sets are appear and flow is different for each choice, Here if he select "Add" then corresponding flow will follow, if he selects Return then corresponding flow will follow, So end of the flow we need to trigger one email notification  based on the the request like if he selects  "Add", then end of that flow we need to trigger that email notification with  that fields

 

So here i need to achieve all request in single email notification only, so for that in the flow itself i have create one action to trigger an event , how can i differentiate those in single email notificatio\n

 

Please help me to achieve this

Thanks

Deepika

5 REPLIES 5

Pavankumar_1
Mega Patron

Hi @Deepika61 ,

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar