How to trigger a notification for unassigned incidents

[Joe Taylor]

I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days.

I know how to create the notification, I'm just not sure how to trigger it.

Any guidance would be appreciated.

[Saurabh Gupta]

Hi,
You can simply use flow designer for this, trigger the flow when assignment group changes and assigned to is empty, wait for 2 business days and trigger the notification using set email action.]

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[Joe Taylor]

We use a Record Producer to create Incidents, so no flows or workflows.

I was thinking more along the lines of a SLA threshold breach of say, 200% or something like that.

[OlaN]

Hi,

A Flow can be triggered of a certain update or creation of a record (and a couple of other ways too..)

I don't think you fully understood what @Saurabh Gupta   meant, so I'll clarify with an simplified example below.

[Saurabh Gupta]

Hi @Joe Taylor 

Did you get the solution?

C	If the provided solution meets your needs, kindly consider marking it as helpful and accepting it as the solution. This helps others who may have similar questions.