How to trigger a notification for unassigned incidents

Joe Taylor
Giga Guru

I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days.

 

I know how to create the notification, I'm just not sure how to trigger it.

 

Any guidance would be appreciated.

21 REPLIES 21

Joe Taylor
Giga Guru

You mean the "Wait for" condition?  Or something else?

In my previous suggestion I mentioned the Wait for a duration of time flow logic, not the Wait for condition action.