How to trigger a notification for unassigned incidents
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01-17-2024 11:06 AM
I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days.
I know how to create the notification, I'm just not sure how to trigger it.
Any guidance would be appreciated.
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02-19-2024 12:25 PM
You mean the "Wait for" condition? Or something else?

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02-26-2024 10:16 AM
In my previous suggestion I mentioned the Wait for a duration of time flow logic, not the Wait for condition action.