How to trigger an event from script include on submit of a catalog client script

[Hari1]

Hi,

I need to trigger an event on Submit of a catalog client script. I am using Script Include to trigger an event. I need to send notification to the target record of the submitted catalog request.

Catalog Client Script: On Submit

var sysIdRitm = g_form.getUniqueValue();

var ajx = new GlideAjax('updateRemoveUsersDevices');
ajx.addParam('sysparm_status', status);
ajx.addParam('sysparm_sysId', sysIdRitm);
ajx.getXML(updateValues);

        function updateValues(response) {
            var answer = response.responseXML.documentElement.getAttribute("answer");
        }

Script Include:

var sysId = this.getParameter('sysparm_sysId');

var ritmSysId = new GlideRecord('sc_req_item');
ritmSysId.getValue(sysId);
             
gs.info("Script Include - ritmSysId:" + ritmSysId);
                    
gs.eventQueue('usr_updated',ritmSysId,test,'');

I am using the above code by the mails are not being triggered.
    

[Sagar Pagar]

Hi,

Try this updated scripts-

/* Catalog Client Script: On Submit */

var sysIdRitm = g_form.getUniqueValue();

var ajx = new GlideAjax('updateRemoveUsersDevices');
ajx.addParam('sysparm_status', "status");
ajx.addParam('sysparm_sysId', sysIdRitm);
ajx.getXML(updateValues);
    function updateValues(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
    }

/* Script Include: */

status: function (){
var sysId = this.getParameter('sysparm_sysId');

var ritmSysId = new GlideRecord('sc_req_item');
ritmSysId.getValue(sysId);
            
gs.info("Script Include - ritmSysId:" + ritmSysId);
                
gs.eventQueue('usr_updated',ritmSysId, ritmSysId.opened_by); // check field name for submitted by
}

Thanks,

Sagar Pagar

[Hari1]

Hi,

I still don't see the notifications triggered.

Below is the logs.

If i use JSON.stringify() and log them then i see the below.

[Drew Carpenter]

above is almost there, but in the SI, it needs to get the record from the table as an object to pass into gs.eventQueue:

var ritmObj = new GlideRecord('sc_req_item');

ritmObj.get(sysId);
var ritmOpenedBy = ritmObj.getValue('opened_by');

gs.eventQueue('usr_updated', ritmObj, ritmOpenedBy);

[Ankur Bawiskar]

Hi,

Why to trigger email using onSubmit catalog client script?

regards
Ankur