how to trigger event/notification based on the work notes of the sctask

[Vinod S Patil]

Hello Everyone

I have requirement to trigger the notification when work notes updated in sctask  and it should have the below value then only it should trigger.

error message 'file share failed' and it should have incident number.

Please suggest me on this.

@Ankur Bawiskar 
@SANDEEP DUTTA 

[Dr Atul G- LNG]

Hi @Vinod S Patil 

Did you check the out-of-the-box (OOTB) notification for Incidents?

You can follow the same example and configure a similar notification for SCTasks.

[Ankur Bawiskar]

@Vinod S Patil 

you can have notification on sc_task table

Condition: Work Notes Changes

Use Advanced Condition

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vinod S Patil]

@Ankur Bawiskar 

Thank you for the reply 🙂
We need to check here both text and incident number. if these both available then only we have to trigger the notification.

file share failed
Incident number (INC)

Above these two details getting updated in sctask from another application when server failed.
one more last question, can you please help with email script to get these two value in notification

[Ankur Bawiskar · Accepted solution]

@Vinod S Patil 

I already shared how to check 1 value, enhance the logic to check for other

you can use this to print the work notes in email body, why email script is required?

Advanced notification condition

var worknotes = current.work_notes.getJournalEntry(1);

if(worknotes.indexOf('file share failed') > -1 && worknotes.indexOf('Incident number') > -1){
	answer = true;
}
answer = false;

Email body:

${work_notes}

If my response helped please mark it correct and close the thread so that it benefits future readers.