Inactivity monitors not triggering the event incident.inactivity

[Debasis Pati]

Hello All,

I have created one inactivity monitor for incident table but i do see there is no event getting triggered incident.inactivity this event should get trigged but its not triggering i have checked the conditions its fullfilling the record also i have checked the events table i coulldn't find the event is getting fired.

@Ankur Bawiskar any idea ?

[Ankur Bawiskar]

@Debasis Pati 

share the configuration screenshot

check this KB

Inactivity Monitor not triggering events as expected for incident matching conditions 

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[Debasis Pati]

Hello @Ankur Bawiskar ,
i followed the same kb article and went to events table to check the event got triggered or not and found out the event is not triggered.

[Ankur Bawiskar]

@Debasis Pati 

is it working for other tables?

did you try reducing the time to 10/15mins etc?

[Debasis Pati]

@Ankur Bawiskar ,
first i tried by keeping 2 minutes only now i have changed few hours back to one hour still no chance.