How to trigger notification when work notes or additional comments changes in incident

[Vamshi Krishna2]

Hi I'm trying to create a notification to the caller who created the incident whenever additional comments or work notes get updated by giving the below condition

when to send 

additional comments changes

worknotes changes

who to send 

requested by 

but the notification is not getting triggered when update happens

[Ankita19]

Hi,

Can you share screen shot of the form ? you have to checked  updated check box in notification.

[Vamshi Krishna2]

Hi Ankita

[Sagar Pagar]

Hi,

The Updated checkbox should be set as true and Send to event creator should be set as true.

Thanks,

Sagar Pagar 

[Vamshi Krishna2]

Hi Sagar where we can see the logged in user name in incident or or how to add the logged in user to watch list