How to update the email body text by using Inbound email action

Rajesh Bandila
Tera Contributor

‎07-01-2024 11:13 PM

Hi,

 

How to receive the email body data into ServiceNow By using Inbound email action? I have an radio button and check box in Email body, when user select the required option I need to update the same on ServiceNow by using Inbound email action.

 

Thank & Regards,

B Rajesh

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2 REPLIES 2

Yashsvi
Kilo Sage

‎07-01-2024 11:18 PM

Hi @Rajesh Bandila,

please check below link:

https://www.servicenow.com/community/developer-forum/inbound-email-action-want-just-email-body-comme...

Thank you, please make helpful if you accept the solution.

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Pratiksha
Mega Sage
Mega Sage

‎07-01-2024 11:23 PM

Hi you can check my article. I have shared a youtube link in the article. 

 

https://www.servicenow.com/community/itsm-articles/how-to-read-body-text-in-inbound-email-flow/ta-p/...

 

https://www.youtube.com/watch?v=wYnwEfcUNnU

 

I hope it helps. 

"Mastering Email Parsing for Reference Fields in ServiceNow"
"Mastering Email Parsing for Reference Fields in ServiceNow"
youtube.com/watch?v=wYnwEfcUNnU
"Unlock the full potential of ServiceNow with our latest video tutorial on email parsing for reference fields! Learn how to seamlessly integrate incoming email data into your ServiceNow platform, enhancing efficiency and accuracy. For a comprehensive guide, check out this helpful document: [Link ...
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