How to update user's manager in Microsoft Entra Azure? using flow designer.

SamrudhiK · 3 weeks ago

We have catalog item 'Employee internal transfer' . When employee is transferred from one department to other its user profile details change. Using microsoft entra spoke action 'update user' I can update user's department name, title,location etc but it has no option to update 'manager' . I tried using custom action but it gives errors.

SamrudhiK · Monday

1 - Create new custom action "Update Entra User Manager" in flow designer actions.

2 - Define inputs u_user_id and u_manager_id as string.

3 - In preprocessing step map input variables and add below script :

(function execute(inputs, outputs) {

// 1. Trim and capture inputs

var userId = inputs.u_user_id ? inputs.u_user_id.toString().trim() : "";

var managerId = inputs.u_manager_id ? inputs.u_manager_id.toString().trim() : "";

// 2. Validate inputs

if (!userId || !managerId) {

gs.error("AzureAD Update Manager: Missing User ID or Manager ID.");

return;

}

// 3. Create the payload - REMOVED @odata.type per Microsoft error

var payloadObj = {

"@odata.id": "https://graph.microsoft.com/v1.0/users/" + managerId

};

// 4. Map to output variables

outputs.u_user_id = userId;

outputs.payload = JSON.stringify(payloadObj);

})(inputs, outputs);

4-Define output variables u_user_id and payLoad

5-In REST step add resource path as "v1.0/users/u_user_id data pill from preprocessing step/manager/$ref. Use http as PUT method

6- In postprocessing step define input variables status_code and input body and use below script :

(function execute(inputs, outputs) {

var statusCode = inputs.status_code;

// 204 means Success with no content

if (statusCode == 204 || statusCode == 200) {

//outputs.status = "success";

outputs.message = "Manager updated successfully.";

} else {

// Only try to parse if there is actually a response body

if (inputs.response_body) {

var response = JSON.parse(inputs.response_body);

//outputs.status = "error";

outputs.message = response.error ? response.error.message : "Unknown Error";

} else {

//outputs.status = "error";

outputs.message = "Request failed with status: " + statusCode;

}

})(inputs, outputs);

Adding screenshot for reference. This helped me to successfully update user's manager in Entra using flow and in next entra sync it automatically updated manager in servicenow user record for particular user.

View solution in original post

Ankur Bawiskar · 3 weeks ago

@SamrudhiK

if that spoke doesn't accept manager as input then you can't do much

Did you check that flow action what it accepts? share screenshots

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

SamrudhiK · 3 weeks ago

Ankur Bawiskar · 3 weeks ago

@SamrudhiK

open that Update User flow action and explore

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Tanushree Maiti · 3 weeks ago

Hi @SamrudhiK

In our project we are only reading the data using Microsoft Entra ID Spoke and flow designer.

For your case, At Azure end, on the integration credential they have to give Write access.

Calling the Microsoft Entra ID Spoke from a flow will allow for the automation of identity and access management tasks, such as managing users.

The spoke uses pre-built actions to securely connect to Microsoft Graph APIs via OAuth

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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