How to use predictive intelligence for auto population of fields in incident record producer

dgarad
Giga Sage

‎02-26-2024 09:30 PM

How to use predictive intelligence for auto-population of fields in incident record producer based on short description variable.

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dgarad
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Community Alums
Not applicable

‎02-26-2024 10:29 PM

Hi @dgarad ,

Please follow this Video to configure your requirement :https://www.youtube.com/watch?v=cfS-dG7mpgw

 

How Predictive Intelligence helps us in creating tickets via Agent Workspace and Service Portal
How Predictive Intelligence helps us in creating tickets via Agent Workspace and Service Portal
youtube.com/watch?v=cfS-dG7mpgw
ServiceNow Predictive Intelligence is the next thing you want to use to improve the experience for your agents and users. We will explain how it helps the agents and users by automatically populating required fields, such as category or service. We will also explain how we started small with ...
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ShekarLumen
Tera Contributor

‎04-09-2025 04:16 PM

You cannot have predictive intelligence run on variable of the record producer, since they are not actual field in table.

You will need to copy the information in to actual field on table for example, append only necessary variable into Description field of on Incident table. Do the same for all the historical records and configure the Classification definition in PI based on Description field to predict field value on incident record such as assignment group

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