How to use Predictive Intelligence (PI) similarity solutions.

[Marie Akahane]

Hi,all.
My team is trying to introduce the Predictive Intelligence (PI) Knowledge Similarity, but it's not working as expected.
We've completed the Knowledge Similarity Solution training but PI Knowledge solution is not visible on any platform.
We've also found following document and proceeded to step 1~3 but but SOW Agent Assist does not show anything.
https://www.servicenow.com/docs/ja-JP/bundle/yokohama-platform-user-interface/page/administer/worksp...

Is there a way to use PI similarity solution in SOW? If so, please let me know the necessary settings.

[Eshwar Reddy]

Hi @Marie Akahane 

After training the model in ServiceNow, follow these steps to show recommendations in Agent Assist:

1. Create a Trend Definition – Go to the navigator, search for Trend Definition, and create one.

2. Set up a Recommendation – Open  Recommendations and create a new recommendation to link your model.

Thanks
Esh

[Marie Akahane]

Hi @Eshwar Reddy 
I've already added suggested settings as shown in following capture, but the situation is not improving.
↓ Target Similarity Definition

1. Create a Trend Definition 

2. Set up a Recommendation

Are there any mistakes or omissions in my settings? Or is there any other approach we can try?

Kindly, please confirm.

[Eshwar Reddy · Accepted solution]

@Marie Akahane 

Kindly ensure that the correct Agent Assist is selected in the Table Configuration. Specifically, Agent Assist [incident] should be included in the SOW.

Thank you.
Esh

[Tzach Benbenist]

Set up Predictive Intelligence in Agent assist